Systems Analyst

ICON plc • Lenexa, KS

5d • Onsite

About The Position

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. As a Systems Analyst at ICON, you will contribute to our information technology function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

Requirements

• Bachelor's degree in a relevant field desired.
• Experience providing system administration and support, along with a strong understanding of application development and experience supporting application development initiatives.
• Proficiency as a subject matter expert (SME) for assigned applications and familiarity with other ICON applications and their interactions.
• Ability to adhere to ICON's values, emphasizing process improvement to meet client needs.
• Strong interpersonal skills to provide high-quality support to system users and collect study setup requirements.
• Effective problem-solving skills, with the capability to assist in the technical setup of studies and resolve system-related issues.

Responsibilities

• Provide system administration and support for investigator payment-related applications.
• Provide support for application development projects.
• Serve as a subject matter expert (SME) for assigned applications and have a good working knowledge of other ICON applications and their impact on assigned applications.
• Provide timely, high-quality support for system users and interface with users to collect study setup requirements.
• Assist in technical setup of studies and escalate system-related issues to the Systems Manager and Support Manager.
• Capture user feedback, participate in application user groups, and proactively engage users to resolve issues.
• Collaborate with application owners and IT for system improvements and training.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level