Systems Analyst - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

2d•Onsite

About The Position

The Systems Analyst plays a vital role in strengthening the efficiency, stability, and innovation of Live! Casino & Hotel’s gaming and enterprise application environments. Your ability to understand business needs, translate them into clear technical requirements, and deliver thoughtful, scalable system solutions helps ensure our technology platforms operate smoothly and support the fast‑paced demands of the property. As a subject‑matter expert for our gaming applications, you partner closely with operational leaders across Marketing, Player Development, Casino Operations, and Hospitality to enhance functionality, improve workflows, and drive continuous improvement. Through strong analysis, communication, and problem‑solving skills, you help maintain a reliable, responsive, and forward‑looking technology ecosystem that supports both business performance and guest experience.

Requirements

Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instructions
Ability to provide various oral and written reports.
Completion of projects on time and within budget.
Ability to perform assigned duties under frequent time pressure.
Must own a basic repair kit
Must have the schedule flexibility to work different shifts as required.
Ability to demonstrate a professional, mature, positive and self-confidence in accomplishing daily tasks.
Demonstrates the ability to work as part of a team, both within and outside the department on a daily basis.
Strong research and business writing skills required.
Must have initiative, strive for continuous improvement. Proven ability in implementing innovative ideas or business solutions.
Maintain and or achieve all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
Typically requires technical school certification or equivalent of three (3) to five (5) years of relevant experience
Ideally has Microsoft Office 365 and/or Active Directory administration experience
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Nice To Haves

Ideally has at least one or more of the following: CompTIA A+ Certified Professional, CompTIA Network+ Certified Professional, CompTIA Security+, Project Management Professional (PMP).
Ideally should plan to achieve at least 1 more certification within the first year of tenure at LCH.
May require additional customer-specific certifications or training as required

Responsibilities

Provide Subject Matter Expertise for business functions or configuration of application systems environments in the Live Casino & Hotel Application suite.
Facilitate meetings and workshops that involve eliciting process requirements and liaising with users.
In partnership with the IT Business Analyst provide subject matter expertise for determining business requirements to address business opportunities or issues across business functions within the gaming applications.
Assess and analyze existing processes and data to identify improvement opportunities and present findings to stakeholders for discussion.
Act as a representative of Technology Services to internal and external customers.
Monitor and maintain local IT infrastructure.
Debug production reported issues and suggest manual workarounds.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts