Systems Analyst

Department of Administrative and Financial Services•Augusta, GA

1d•Hybrid

About The Position

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. The employee in this position currently has the opportunity to work from home as much as 90% of the time. There is a requirement that the employee be in the office at least once every two weeks, and the remote work location must be in the State of Maine. We are looking for a System Analyst to join our MaineIT Application Development Group, you will be part of the Department of Administration and Financial Services. This position plays a critical role in supporting the State’s enterprise HR, Payroll, and financial systems by ensuring effective training delivery, organizational readiness, and clear communication of system changes in a production environment. This position focuses on applying system analysis and organizational change management principles to support the adoption and effective use of enterprise systems, including Workday. The role translates complex business needs into user-centered training, communication strategies, and change enablement plans, while supporting system enhancements and production operations. The position also includes oversight of daily support activities, identifying trends and knowledge gaps, and driving continuous improvement. The role partners closely with cross-functional teams to ensure training, communication, and change readiness are integrated into solution delivery. Work is performed under limited supervision.

Requirements

Experience supporting enterprise systems in a production environment
Experience developing and delivering training (instructor-led, virtual, and/or digital learning)
Understanding of organizational change management principles and practices
Experience creating user documentation, job aids, and communication materials
Managing tasks in JIRA (or a similar tool) to facilitate releases and deployments
Working closely with all functional areas of an IT organization and business relationship management
Familiarity with system release cycles, enhancements, and production support processes
Strong written and verbal communication skills
Ability to translate technical concepts into clear, user-friendly content
Strong stakeholder engagement and relationship management skills
Analytical thinking with the ability to identify trends and recommend solutions
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and problem-solving skills
Ability to prioritize, remain calm under pressure, pay attention to detail and make decisions independently on fact-based data and analysis.
Strong presentation and communication skills, comfort interacting across all management levels.
Self-motivated, with the ability to meet and exceed position requirements under minimal direction and supervision.
Utilize discretion and judgement to maintain confidentiality of sensitive data.
A four (4) year combination of higher-level programming and or systems analysis and design experience.
A Masters Degree from an accredited educational institution in Computer Science may be substituted for two (2) years of programming experience.

Nice To Haves

3+ years of experience in HRMS systems (e.g., Workday), training, organizational change management, or communications
Experience in public sector or large, complex organizations
Experience with application support and development in a team environment
Knowledge of OCM methodologies
Experience with Microsoft 365 tools (Teams, SharePoint, PowerPoint)
Experience with learning management systems (LMS) or digital adoption tools

Responsibilities

Deliver role-based PRISM HRMS training to employees, managers, and functional teams
Develop and maintain training materials, job aids, and user guides
Lead training and readiness activities for Workday releases and enhancements
Create and execute communication plans for system updates and issues
Translate complex system changes into clear, user-friendly messaging
Conduct change impact assessments and support OCM strategies
Partner with HR, Payroll, Finance, and IT to support production operations
Monitor support trends and identify training and communication gaps
Drive user adoption and continuous improvement efforts
Participate in release planning and deployment readiness activities
Provide input on user experience and business impacts
Support documentation, audit, and compliance requirements
Team member may be required to perform other duties as assigned

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Up to $40 per month.
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness
Living Resources Program – Employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.