Systems Analyst

CAA Club Group • Markham, ON

4d

About The Position

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Requirements

• Post-secondary education in Information Technology or a related field
• 2–3 years of hands-on experience in application or production support roles
• Experience supporting Digital Web applications, Mulesoft, Control-M; industry knowledge is an asset
• Hands‑on experience supporting Java applications in containerized platforms such as OpenShift (Kubernetes), with experience troubleshooting Linux‑based workloads and SQL‑backed applications
• Familiarity with Microsoft Server (2016/2019/2022) and Windows 11
• Strong troubleshooting skills across Windows, Linux and Azure/AWS environments
• Hands-on experience with Windows Server IIS, Linux (RHEL preferred)
• Experience deploying applications, web service and configuration changes
• Ability to read and interpret logs, XML, JSON and integration payloads
• Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps or similar)
• Experience with monitoring and support tools such as Pingdom, Dynatrace, SCOM, and Twilio is an asset
• Understanding of networks and networking components
• Exposure to the full development lifecycle is an asset
• Strong customer service mindset
• Excellent organizational, communication, and time management skills

Nice To Haves

• Industry knowledge is an asset
• Experience with monitoring and support tools such as Pingdom, Dynatrace, SCOM, and Twilio is an asset
• Exposure to the full development lifecycle is an asset

Responsibilities

• Provide Level 2 and Level 3 application and systems support for Club Digital and Integration and their applications points
• Troubleshoot and resolve incidents through the ticketing system, ensuring timely and effective business support
• Installation, configuration, deployment and administration of enterprise digital web applications and integrations
• Test, validate, and deploy enhancements, configuration changes, and fixes as requested by the business and vendors
• Create and update documentation for new and existing applications, processes, and support procedures
• Perform ongoing system maintenance and monitoring in adherence to service level agreements
• Collaborate with business users, IT teams, and external vendors to resolve issues and maintain integrations
• Work independently while continuously learning and exploring new technologies
• Identify and implement solutions to improve system stability and operational efficiency
• Ensure escalation procedures are followed and document all exceptions within your authority
• Participate in on-call support during evenings, weekends, or after hours as part of a shared support rotation

Benefits

• Work-life harmony with access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree