Systems Analyst

Department of Administrative and Financial Services•Augusta, GA

1d•Hybrid

About The Position

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides IT support to over 13,000 employees and oversees large-scale enterprise applications. MaineIT is seeking a talented individual who embodies C.A.R.E. values: Customer-focus, Accountability, Responsiveness, and Empathy. This position is part of the MaineIT Application Development Group and plays a critical role in supporting the State’s enterprise HR, Payroll, and financial systems. The role focuses on ensuring effective training delivery, organizational readiness, and clear communication of system changes in a production environment. It involves applying system analysis and organizational change management principles to support the adoption and effective use of enterprise systems, including Workday. The position translates complex business needs into user-centered training, communication strategies, and change enablement plans, while supporting system enhancements and production operations. Responsibilities include developing training materials, preparing communications, contributing to change impact assessments and system design discussions, and overseeing daily support activities. The role partners closely with cross-functional teams to integrate training, communication, and change readiness into solution delivery. Work is performed under limited supervision.

Requirements

Experience supporting enterprise systems in a production environment.
Experience developing and delivering training (instructor-led, virtual, and/or digital learning).
Understanding of organizational change management principles and practices.
Experience creating user documentation, job aids, and communication materials.
Managing tasks in JIRA (or a similar tool) to facilitate releases and deployments.
Working closely with all functional areas of an IT organization and business relationship management.
Familiarity with system release cycles, enhancements, and production support processes.
Strong written and verbal communication skills.
Ability to translate technical concepts into clear, user-friendly content.
Strong stakeholder engagement and relationship management skills.
Analytical thinking with the ability to identify trends and recommend solutions.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and problem-solving skills.
Ability to prioritize, remain calm under pressure, pay attention to detail and make decisions independently on fact-based data and analysis.
Strong presentation and communication skills, comfort interacting across all management levels.
Self-motivated, with the ability to meet and exceed position requirements under minimal direction and supervision.
Utilize discretion and judgement to maintain confidentiality of sensitive data.
A four (4) year combination of higher-level programming and or systems analysis and design experience.
A Masters Degree from an accredited educational institution in Computer Science may be substituted for two (2) years of programming experience.

Nice To Haves

3+ years of experience in HRMS systems (e.g., Workday), training, organizational change management, or communications.
Experience in public sector or large, complex organizations.
Experience with application support and development in a team environment.
Knowledge of OCM methodologies.
Experience with Microsoft 365 tools (Teams, SharePoint, PowerPoint).
Experience with learning management systems (LMS) or digital adoption tools.

Responsibilities

Deliver role-based PRISM HRMS training to employees, managers, and functional teams.
Develop and maintain training materials, job aids, and user guides.
Lead training and readiness activities for Workday releases and enhancements.
Create and execute communication plans for system updates and issues.
Translate complex system changes into clear, user-friendly messaging.
Conduct change impact assessments and support OCM strategies.
Partner with HR, Payroll, Finance, and IT to support production operations.
Monitor support trends and identify training and communication gaps.
Drive user adoption and continuous improvement efforts.
Participate in release planning and deployment readiness activities.
Provide input on user experience and business impacts.
Support documentation, audit, and compliance requirements.
Team member may be required to perform other duties as assigned.

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
Dental Insurance (State pays 100% of employee-only dental premiums)
Retirement Plan (State contributes 14.11% of pay to MainePERS)
Gym Membership Reimbursement (up to $40 per month)
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness eligibility
Living Resources Program (employee assistance program)
Forty-two (42) consecutive calendar days of fully paid parental leave
Voluntary Deferred Compensation (MaineSaves 457(b))