Systems Analyst

Guild Mortgage•,

8d•$56,900 - $85,349•Onsite

About The Position

The Systems Analyst plays an important role in the organization by supporting the Retail Operations/Sales Division. This role is responsible, under close supervision, for providing basic system support, user administration, and assisting with configuration of Production Operations/Retail Sales systems, including Loan Origination Software and vendor applications.

Requirements

Minimum one year experience in Agile/scrum and SDLC awareness.
Knowledge of system requirement documentation, software testing procedures, user scenarios, and bug reporting/validation.
Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams.
Basic knowledge of mortgage industry.
Familiarity with software testing and bug reporting.
Strong desire to learn systems and processes.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person.
Integrity - Do and say what's right.
Respect - Treat others with dignity.
Collaboration - Listen and work together.
Learning - Seek knowledge and strive for improvement.
Excellence – Deliver the unexpected.
Work is primarily sedentary; mobility in an office setting.
Frequent use of computer keyboard and mouse.
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
Work is primarily performed during the business week, Monday - Friday.

Nice To Haves

Associate's degree directly related to the position or equivalent, preferred in computer, business or related field.
Good understanding of Agile and SDLC methodologies and software packages related to project tracking and management (JIRA, Workfront, ClickUp), preferred.
Experience with usability and/or training on human computer interactions and workflow best practices, preferred.

Responsibilities

Assist with configuration settings for workflow and reporting on Loan Origination Systems and Sales systems.
Respond to Operations/Sales Escalations desk tickets ensuring proper SLAs on ticket resolution and escalate as needed.
Test reported defects and provide feedback to senior analysts to ensure accurate representation for defect documentation and resolution.
Troubleshoot basic user interface issues.
Support communication of system outages and bugs.
Assist in developing training materials.
Perform quality control checks on operational details.
Collect user suggestions and relay validated Escalate all suggestions to senior analysts.
Participate in user acceptance testing, and Post-Production Validation as needed.
Support process improvements using Automation and Lean concepts.
Perform other duties, as assigned.