Systems Analyst - Associate (Hybrid)- Pittsburgh, PA

UPMC•Pittsburgh, PA

13h•Hybrid

About The Position

UPMC Health Plan is hiring an entry-level Systems Analyst, Associate for its Operations, Risk, Integrity department. Under the general direction of the management team and senior staff, this role provides basic analytical and/or programming services, defines requirements, develops and/or maintains computer applications and systems, and supports client IT and business needs. The position is full time, Monday through Friday during daylight hours, and hybrid. The employee must be located in Pittsburgh, Pennsylvania. The Systems Analyst documents system builds and business requirements; provides second- and third-level support; contributes to project management and system development life cycle activities; and supports data confidentiality, data quality, vendor interactions, report analysis, end-user training, process improvement, application upgrades and implementations, and system integration. The employee works collaboratively, communicates effectively, adapts to change, and develops technical and business capabilities through ongoing learning and feedback. The role may include standby rotation requiring availability 24 hours a day, seven days a week during assigned standby periods.

Requirements

Familiarity with modern technology and application support gained through education or practical experience.
Highly driven and self-motivated to meet expectations.
Ability to work independently and in a team-based environment.
Thorough understanding of information technology fundamentals and the tools and concepts of the system development life cycle in an IT professional discipline, with the ability to apply that understanding to practical IT work.
Complete ongoing training through on-the-job learning, courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
Must be located in Pittsburgh, Pennsylvania.
May be required to participate in a standby rotation with 24/7 availability during assigned standby periods.

Responsibilities

Complete documentation and flowcharting of system builds and maintain existing team documentation.
Extract and document customer and business requirements for enterprise architecture and engineering teams under the guidance of senior team members.
Provide second- and third-level support, including maintenance activities; triage and escalate support issues and troubleshoot with team members.
Contribute to project tasks and milestones under the direction of a project manager or more experienced team members, and update project management and time-tracking tools.
Apply fundamental knowledge of the system/application development life cycle.
Maintain confidentiality of sensitive information and maintain data quality.
Interact with vendors on technical issues and project initiatives under the direction of more experienced team members, as necessary.
Write, analyze, and make basic modifications to reports under the direction of senior team members.
Review existing training documentation and conduct gap analysis; observe end-user training sessions with more experienced team members.
Review and validate existing processes.
Support application upgrades and implementations by reviewing and validating functionality, reporting issues, identifying assigned functionality and hardware requirements, and creating test plans.
Complete assigned system integration tasks and validate testing; modify existing test plans as needed.
Communicate clearly and effectively in writing and verbally to build relationships and accomplish daily work and projects.
Complete projects, tasks, and initiatives using a team-first approach; collaborate with colleagues and offer feedback where appropriate.
Adapt approaches when necessary and remain flexible in response to change.
Pursue ongoing self-study, training, and opportunities to broaden scope and stay current with industry and organizational trends.
Seek feedback from senior team members and incorporate it into work and behavior.
Perform in accordance with system-wide competencies and behaviors and carry out other assigned duties.
Maintain standby availability as part of a team rotation when required, for 24 hours per day, seven days per week during the standby period.