Systems Analyst/QA

NW Natural•Happy Valley, OR

92d•$81,500 - $140,300•Hybrid

About The Position

We are seeking an experienced QA Lead to drive quality assurance strategy, execution, and continuous improvement across multiple projects and run-the-business activities for either the Enterprise Asset Management (EAM) and Geospatial Information System (GIS) technical domain OR the Customer Lifecycle Management (CLM) technical domain. This role is ideal for a professional with a strong background in software testing, proven leadership experience, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be passionate about driving continuous improvement and delivering high-quality, reliable systems.

Requirements

Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
8+ years of experience in software Quality Assurance and Testing
Thorough understanding of Software Development Life Cycle and Testing Life Cycle
Deep knowledge of testing methodologies and QA best practices
Experience in Waterfall, Agile (Scrum) Development methodologies
Knowledge of automation and performance testing tools (e.g., Tosca & Neo Load)
Proven experience leading or coordinating QA teams
Excellent communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Experience testing customer facing and customer lifecycle platforms, including Call Center technology, billing, service, and engagement systems
Proven understanding of the end to end customer journey from onboarding through support, billing, and retention
Experience validating customer data flows, account structures, pricing, and billing accuracy
Proven ability to test integrations across CRM, IVR Genesys Cloud, CIS, Billing, Digital, and Analytics platforms
Familiarity with UAT coordination involving business users, call center teams, and customer operations
Focus on data quality, usability, performance, and customer experience outcomes
Demonstrated ability to balance domain expertise, technical depth, and stakeholder partnership to deliver high quality, reliable enterprise solutions
Experience testing Enterprise Asset Management (EAM) and Geospatial Information System (GIS) platforms supporting asset lifecycle, maintenance, and work management
Knowledge of asset centric business processes, including work orders, inspections, scheduling, and preventive maintenance
Experience validating GIS systems such as ArcGIS Pro, ArcGIS Enterprise, ArcGIS Oline, ArcGIS UN, IQGEO, and spatial data, including map based workflows and location intelligence
Understanding of system integrations between EAM, GIS, and operational systems
Ability to test data accuracy, synchronization, and integrity between field systems and back office applications

Nice To Haves

Familiarity with mobile, offline, and field workforce application testing is a plus

Responsibilities

Leads QA teams, assigns tasks, and ensures all activities follow established QA Standard, processes, and best practices.
Coordinates with PMO and Application teams
Develops comprehensive test strategies and test plans in collaboration with project managers, business analysts, architects, and development leads.
Plans, coordinates, and oversee all testing phases, including functional, integration, system, regression, compatibility, security testing
Provides direction and coordination for onshore, nearshore and offshore 3rd party test team members for a given domain.
Work with Business Analysts to clarify Business requirements and User Stories for Testability
Reviews Technical Design Specifications documents for technical test requirements
Estimates QA resource needs, manages workload allocation, and involves in & oversees test case development and execution, defect triage, test reporting, and test closure activities.
Ensures proper test environment readiness, including configuration, access provisioning, environment stability, and test data management.
Communicates QA expectations, risks, and requirements to stakeholders, and ensures vendors meet defined quality standards and contractual obligations.
Identifies automation and performance requirements for the project and plans and coordinates Automation Test Engineer and Performance Test Engineer.
Accountable to the completeness and reliability, and usage of the automated regression test suite for given domain.
Helps drive the transition to modernizing testing processes. Leverages available tools and AI to minimize reliance on manual testing, manual creation of test scripts and documentation.
Conducts defect triage sessions, logs defects in ADO, analyzes root causes, prioritizes issues, and works with development teams to confirm resolution.
Plans, coordinates, and supports User Acceptance Testing (UAT) activities.
Reports on testing status and quality metrics to stakeholders (Project Managers. IT&S leadership, Business Teams and Steering Committees)
Researches and analyzes product features being tested