Systems Analyst (L2) - Hybrid

FusionTek•Issaquah, WA

7h•$30 - $35•Hybrid

About The Position

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. This position is listed as “Hybrid”. The majority of your role will be working remotely from home, however, in office attendance will be required for a minimum two days each week with occasional onsite visits to client sites. You must be willing to travel onsite to a client location in Seattle and surrounding areas when the need arises. As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role.

Requirements

CompTIA A+ and/or Network+ required (If not currently held, must be obtained after employment)
Strong knowledge of Windows 10/11 and macOS
Strong knowledge of Windows Server 2016, 2019, and 2022
Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
Knowledge of Azure and/or AWS
Experience with Datto BCDR and/or SaaS Backup
Exceptional written and verbal communication
Ability to work independently and collaboratively
Strong time‑management and organizational skills
Ability to lift and transport equipment up to 50 lbs
Reliable transportation required
Must reside in greater Seattle area

Nice To Haves

MD‑102 preferred
Experience with Autotask PSA is a plus

Responsibilities

Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings.
Contribute to server administration, networking, and security tasks, such as: Setting up new Hyper‑V hosts, Troubleshooting and deploying SonicWall firewalls, Managing Datto networking switches and access points, Supporting additional modern technologies implemented across client environments.
Provide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians.
Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process.
Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.
Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience.