OADRC Systems Analyst

TX-HHSC-DSHS-DFPS•Austin, TX

7d•$5,099 - $5,833•Hybrid

About The Position

The Texas Health and Human Services Commission (HHSC) Community Services (CS) division is seeking a highly qualified candidate for the position of Systems Analyst IV. This position reports directly to the Director of the Office of Aging and Disability Resource Centers (OADRC). It involves senior-level computer systems analysis work to support Texas’s 28 Aging and Disability Resource Centers (ADRCs). The Systems Analyst IV performs highly advanced systems analysis, including planning, designing, configuring, automating, and deploying new or enhanced systems to meet the needs of the OADRC. Work involves analyzing user requirements, automating manual processes, improving existing systems, providing technical guidance, and ensuring the ongoing optimization of data systems. This position collaborates with data providers, local ADRC partners, and internal stakeholders to ensure system integration and compliance. This role provides stakeholders with effective technical solutions to support reporting, data analysis, and program management initiatives. The Systems Analyst IV evaluates and implements data management tools, develops and maintains technical documentation, and prepares flowcharts, diagrams, and reports to guide analysis and decision-making. The analyst consults with agency leadership on technology strategies and emerging applications and may recommend system modifications or policy updates to improve business processes. The Systems Analyst IV works under minimal supervision, exercising initiative and independent judgment. The position may train other staff, ensuring adherence to established standards and promoting technical excellence.

Requirements

Knowledge of and experience with technical solutions and development for planning, reporting, analysis, and implementation.
Knowledge of data quality and integrity processes.
Knowledge of and experience with SQL and other query languages.
Knowledge of and experience with database management tools.
Knowledge of relational databases and database development best practices.
Knowledge of data processing practices and theory.
Skill in extracting, organizing, quality checking, and managing datasets.
Skill in using Extract, Transform, and Load tools.
Skill in researching and troubleshooting data issues and solving complex problems.
Skill in collecting, validating, and analyzing data from multiple systems and sources to identify trends, issues, and opportunities for improvement.
Ability to work with different groups
Ability to collaborate with stakeholders to identify reporting needs and performance measures.
Ability to analyze systems, procedures, and problems to develop solutions.
Ability to perform detailed work accurately.
Ability to learn and apply new technology.
Ability to demonstrate strong written and verbal communication skills.
Ability to craft and maintain concise technical documentation and reports and to make oral presentations to various technical and non-technical audiences.
Ability to document reporting requirements, definitions, and business rules.
Ability to prepare recurring and ad hoc reports for management, program staff, and executive leadership.
Ability to develop dashboards, charts, visualizations, and presentations to communicate key performance indicators (KPIs) and outcomes.
Ability to work both independently and in a team environment.
Ability to be flexible and creative with data demands.
Ability to be flexible and handle multiple priorities.
Ability to exercise independent judgment and show initiative.

Nice To Haves

Certified Information Systems Auditor® (CISA®) preferred
Information Technology Infrastructure Library (ITIL) certification or related certification preferred
Scrum Certification preferred
A bachelor’s degree or higher in a technology-related field is generally preferred. May substitute direct work experience in a technical field on a year-for-year basis in lieu of education for up to four years.
Experience implementing Cloud-Based SaaS solutions within Amazon Web Services (AWS), Microsoft Azure, or other cloud service providers.
Experience supporting large-scale system implementations, migrations, or process automation projects
Experienced in written and verbal communication, adept at explaining complex technical concepts to non-technical audiences.

Responsibilities

Supports the implementation of cloud-based SaaS solutions and assumes responsibility for ongoing system maintenance for the ADRC program in coordination with HHSC Information Technology and CS Operations Support. Duties include comprehensive planning, data assessment, cleansing, mapping, and process automation to ensure compatibility with new systems.
Designs and implements workflows that enable seamless migration and optimal functionality.
Documents all phases of the system life cycle—using flowcharts, data models, and system diagrams—and ensures clear communication throughout the Software Development Life Cycle.
Facilitates the transition of ADRC providers to new systems by providing strategic oversight and post-migration support.
Develops training materials, user documentation, and FAQs; conducts end-user training; and recommends performance optimization strategies.
Serves as a subject matter expert for ongoing training, system monitoring, and issue resolution.
Provides technical guidance to others as appropriate.
Provides regular status reports on enhancement activities, identifies issues affecting system functionality, and communicates progress to the OADRC Director and project stakeholders.
Collects, analyzes, and reports data to inform decision-making and measure project outcomes.
Participates in meetings with developers, analysts, database administrators, and project managers to ensure collaboration and transparency.
Updates task assignments in ticketing systems and develops technical reports, charts, presentations, and data analyses for technical and non-technical audiences, including internal business units, external partners, and contracted providers.
Performs testing of assigned programs, including generating test data, writing test scripts, executing test sequences, and diagnosing errors.
Applies current software development and testing methodologies to ensure the quality, security, and maintainability of applications.
Ensures design and implementation comply with HHSC and state IT standards.
Validates and audits system processes to maintain data integrity and compliance post-migration.
Evaluates system performance, scalability, and workflow limitations and recommends improvements.
Collaborates effectively with OADRC team members and stakeholders to achieve project goals, maintain timelines, and foster an environment of trust and cooperation across programs and divisions.
Performs related work as assigned, including participation in emergency or disaster response operations as required by HHSC policy.