Systems Analyst - Intermediate

UPMC

1h•Hybrid

About The Position

UPMC is hiring a Systems Analyst-Intermediate for their Application Engineering team. This role provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. The ideal candidate will have experience with SQL, Azure/DevOps, and claims processing.

Requirements

Typically has 2+ years experience with modern technology and application support through education or practical experience.
Highly driven and self-motivated to meet expectations.
Ability to work independently and in a team-based environment.
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
Experience with SQL.
Experience with Azure/DevOps.
Experience with claims processing.
Act 34 clearance dated within 90 days.

Nice To Haves

Testing Creation (bonus)
Epic experience or certification (bonus)
MC400
Current UPMC employee or contractor experience

Responsibilities

Complete detail-oriented documentation for new and moderately complex processes, ensuring quality and validity.
Extract and document customer/business requirements and needs for enterprise architecture and engineering teams.
Independently triage and resolve Level 2 and Level 3 support issues, acting as a mentor to less experienced staff.
Manage problem management as appropriate.
Take ownership of projects, distribute tasks to team members, meet milestone completions, and update project management tools.
Have a proficient understanding of multiple system/application development life cycles.
Maintain confidentiality of sensitive information and data quality.
Interact with vendors independently for technical issues and project initiatives, acting as the point person for issue escalation.
Write and analyze complex reports, and make modifications to them.
Mentor less experienced team members and communicate with the business, acting as a business analyst.
Create training content, facilitate detailed user training sessions, and train peers.
Manage process improvement efforts, create and update processes, and recognize opportunities for improvements.
Identify new functionality and/or hardware requirements for application upgrades and implementations, create test plans, validate functionality, report problems, and create/manage cutover plans.
Coordinate system integration tasks and resources, including validation of testing and implementation.
Perform in accordance with system-wide competencies/behaviors.
Perform other duties as assigned.
Maintain a standby status as part of a rotation within the team, requiring 24/7 availability during the standby period.