Systems Analyst III

State of North Carolina•Durham, NC

3d•Hybrid

About The Position

The North Carolina Office of Indigent Defense Services (IDS) is seeking an experienced, highly motivated individual to serve as a Systems Analyst III within its Information Technology group. This position involves close collaboration with IDS administration, public defenders, and contractors. The Systems Analyst will be tasked with supporting a variety of SAS systems, including Axon discovery management, CLEAR Investigations, and case management & billing. IDS is looking for an individual with strong customer service skills who thrives in a fast-paced environment. The North Carolina Judicial Branch aims to provide safety for communities, prosperity for the economy, and protection for rights, liberties, and freedoms. This position will be located in Durham with remote work optional.

Requirements

Knowledge of software development lifecycle
Knowledge of systems administration including configuration, onboarding, and license management
Knowledge of project management techniques
Skills in developing training materials
Skills in organizing and conducting training events for end users
Skills in interpreting clients' needs
Skills in requirements documentation and process improvement
Ability to plan and manage the integration and implementation of technology platforms
Ability to solve complex technical problems, considering available resources, and identify new possible outcomes achievable through current platforms
Bachelor's degree preferably with a major in computer science, court administration, business administration, or a related field, and three (3) years of experience in an appropriate field; or an equivalent combination of education and experience

Nice To Haves

Experience in court applications
Experience in enterprise web applications
Experience in requirements elicitation
Experience with HTML or Dreamweaver
Experience with Section 508 compliance
Systems Analyst experience
Highly motivated candidates who work well in a team environment

Responsibilities

Serve as a liaison between customers and Information Technology Management
Respond to requests sent via email and ticketing systems
Prepare various types of communications and respond to customers' questions in a courteous, knowledgeable and timely manner
Assure business problems are fully understood
Capture detailed requirements and business rules
Analyze alternative solutions
Solve problems
Make recommendations
Administer applications, including onboarding, license management, configuration
Maintain system documentation
Document and update use cases
Develop supporting business processes documentation
Provide input on enhancements and system integrations to the development team
Develop and manage a library of training resources
Conduct training for end users as needed