Systems Analyst II

Iowa State University•Ames, IA

About The Position

Iowa State University Dining is seeking a Systems Analyst II to support and enhance the technology that powers dining operations across campus. This role focuses on the development, integration, and ongoing support of enterprise systems that support meal plans, point-of-sale operations, and student-facing services. This position plays a key role in ensuring systems function reliably in a fast-paced, high-volume environment. From building integrations to troubleshooting issues and supporting users, this role helps keep daily operations running smoothly while also identifying opportunities to improve processes and systems over time. This role requires someone who can take initiative, proactively identify and resolve issues, and adapt quickly as priorities shift.

Requirements

High school diploma or equivalent and 3 years of related experience
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Nice To Haves

Experience developing, supporting, or implementing enterprise systems, including point-of-sale (POS), campus card systems (such as CBORD/CSGold), or similar platforms.
Experience writing reports and analyzing data to support decision-making, including SQL or other reporting tools.
Experience troubleshooting systems and providing technical support in a customer-facing environment.
Experience providing leadership through training, guiding team members, supporting the use of systems and processes, and developing documentation or training materials.

Responsibilities

Develop and support enterprise systems by designing, building, and maintaining functionality within Dining systems, including point-of-sale (POS), mobile applications, and meal plan programming.
Manage system integrations by creating and supporting connections between systems such as CSGold, POS, and other university platforms including Workday and StarRez.
Design and maintain databases through development of SQL queries, triggers, and automation to support reporting and system functionality while ensuring data integrity and security compliance.
Create and analyze reports by pulling and combining data from multiple systems to provide insights that support operational and strategic decisions.
Support users and troubleshoot issues by providing technical assistance for hardware and software, managing user access, and coordinating with campus IT partners to resolve issues. Respond to system needs in real time and take ownership of resolving issues from start to finish.
Train and guide staff on systems such as POS and CSGold, develop documentation, and support adoption of new processes or system updates.
Provide leadership through knowledge sharing, clear communication, and support of team members and end users.
Provide supervision and support to IT support staff , including assigning work, conducting evaluations, and ensuring cross-training of skills.
Lead by example through accountability, initiative, and a proactive approach to problem-solving.

Benefits

Insurance benefits beginning on your first day, with timely enrollment.
Retirement benefits with strong university contributions.
Paid vacation, sick leave, and holiday pay.
Daily meal allowance provided
Tuition reimbursement available after one year of employment.
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.