Systems Analyst II

AMH • Las Vegas, NV

1d

About The Position

The Systems Analyst II is responsible for supporting applications in responding to incidents and working as a liaison to other IT Teams. Performs analysis on all collaborative systems used by AMH. Defines and constructs requested documents to further assist with projects and IT support. Uses judgement and makes design decisions across multiple applications. This includes managing workloads and scheduling work to meet milestones and deadlines.

Requirements

• High School Diploma/GED required.
• Minimum 3-5 years of experience within Systems or Application Support.
• Experience with Atlassian JIRA.
• Experience with Atlassian Confluence.
• Experience with Microsoft Teams.
• Experience with Box storage solutions.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Technology, and/or related field preferred.

Responsibilities

• Designing implementations of collaborative applications. This includes defining permission sets, decisions on configuration settings, and adjustments during implementations.
• Assists in training the Operations team and creating documented procedures to use multiple collaboration tools.
• Assists in the maintenance, enhancement, testing and update process of the applications in relation to IT collaborative tools.
• Reviews request for configuration changes and/or enhancements.
• Develops and designs solutions to meet requirements.
• Implements solutions following standard IT procedures.
• Troubleshoots and responds to incidents that have been escalated from Operations.

Benefits

• medical, dental and vision insurance
• flexible spending accounts and/or health savings accounts
• dependent savings accounts
• 401(k) with company matching contributions
• employee stock purchase plan
• tuition reimbursement program
• 9 paid holidays per year
• accrued paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED