Systems Analyst I

Coates Field Service • Oklahoma City, OK

9d • Onsite

About The Position

Coates Field Service is seeking a Systems Analyst I to support the daily operations of the Information Technology department. This position will provide end-user technical support and assisting with the administration of Microsoft 365, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Windows Server, and network infrastructure. The Systems Analyst I will assist with the implementation, maintenance, and ongoing support of technology systems throughout the organization. This position will report in-office Monday – Friday.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Three or more years of relevant information technology support, systems administration, or related experience.
• Willingness to work in the office five days a week.
• Experience supporting Microsoft 365 and Microsoft Windows environments.
• Hands-on experience supporting and configuring Microsoft SharePoint Online.
• Basic experience with Microsoft Windows Server and network troubleshooting.
• Working knowledge of Microsoft Intune and Microsoft Entra ID.
• Strong technical troubleshooting and problem-solving skills.
• Knowledge of Microsoft 365 applications and services.
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Strong communication, customer service, and organizational skills.
• Ability to work independently and collaboratively within an Information Technology team.

Nice To Haves

• Experience with QuickBase or other low code business application platforms.

Responsibilities

• Support and Maintain SharePoint Online sites, document libraries, permissions, metadata, views, workflows, and document management solutions.
• Assist in evaluating the security of company systems and data, identifying risks and vulnerabilities, and recommending improvements to strengthen the organization's cybersecurity posture.
• Support implementation and management of AI technologies solutions, including Microsoft 365 Copilot, AI agents, Copilot Studio, Agent Builder, Model Context Protocol (MCP), and AI governance and security principles.
• Support the organization's IT infrastructure by assisting with Microsoft Windows Server and basic network administration, responding to technical support requests, documenting solutions, and participating in technology projects, system implementations, and process improvement initiatives.
• Provide end user technical support for a Microsoft heavy environment as well as third party cloud applications.
• Identify opportunities to improve or automate technology processes using available tools and platforms.
• Cross-train with Information Technology team members and provide support across IT functions as needed.
• Perform other job duties and responsibilities as assigned by the Sr Manager of IT.

Benefits

• medical/dental
• vision
• STD/LTD
• life insurance
• paid time off
• company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level