Systems Analyst I

Henry County Government • 140 Henry Parkway McDonough, GA

2d • Onsite

About The Position

The purpose of this position is to apply structured analysis, data modeling, and information engineering to analyze information processing and to provide technical support to assigned departments. This role involves meeting with end-users to determine desired outcomes and system requirements, coordinating information systems with user objectives, developing and reviewing standards and procedures, and testing, troubleshooting, and resolving issues with application and system functionality. The position also provides information system user support, designs or modifies configurations to meet user needs, and ensures compliance with policies and procedures. Additionally, it involves troubleshooting end-user problems, escalating issues as appropriate, and ensuring the continual operation of customers' software applications. The role includes installing and maintaining personal computer hardware/software, converting old system data to new systems, coding, maintaining, and compiling applications, and installing updates. System administration, supporting system access, and maintaining awareness of new applications and technologies are also key aspects. The position requires processing various documentation, operating equipment including a personal computer, and communicating with various stakeholders. Performs other related duties as assigned.

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field.
• Three (3) years of related experience in information systems analysis utilizing complex department specific database systems, computer programming, or related field, or equivalent combination of education and experience.
• Must possess and maintain a valid Georgia driver’s license.

Nice To Haves

• Knowledge of local government operations, Technology Services related programs, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in the use of computers and software applications related to the essential functions of the job.
• Skill in effective communication, both verbally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others, and work effectively with the public and co-workers.
• Ability to work flexible hours, including evening meetings.
• Ability to multi-task and work within deadlines.
• Ability to deal with confidential and sensitive matters.
• Ability to work with and process payments for accounts within the budget and department.
• Ability to use computers for data entry, word processing, and accounting purposes.
• Ability to operate a copying machine.

Responsibilities

• Applies structured analysis, data modeling, and information engineering to analyze information processing.
• Meets with end-users to determine desired outcomes and system requirements.
• Coordinates and aligns information systems with user objectives.
• Develops and reviews standards and procedures.
• Tests, troubleshoots, and resolves issues with application and system functionality.
• Installs technical updates to system.
• Audits, modifies, and amends data in systems.
• Monitors and reports on system usage.
• Creates professional documentation.
• Provides information system user support to assigned departments.
• Identifies and resolves problems to restore service to user in a timely and efficient manner.
• Designs new or modifies existing configurations to meet users' needs.
• Ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.
• Troubleshoots end-user problems and responds to initial on-site requests for assistance and resolves problems.
• Escalates problem to vendors or other personnel as appropriate.
• Ensures continual operations of customers' software applications.
• Utilizes diagnostic tools and other resources as appropriate.
• Installs and maintains personal computer hardware/software.
• Ensures availability and proper operation of products for installation.
• Schedules installations.
• Converts old system data to new system.
• Codes, maintains, and compiles applications.
• Installs service packs, patches, and updates.
• Tests installed products per department standards.
• Completes installations and conversions in timely manner and with minimal disruption to customer.
• Provides initial training to customers on new products as needed.
• Performs system administration and supports system access.
• Sets up, updates, and/or deletes user profiles as needed.
• Corrects data.
• Clears memory files.
• Updates data and information.
• Clears printers and terminals.
• Backs up and restores data as needed.
• Participates in system management, conversion, migration, and updates as needed.
• Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession.
• Reviews professional publications, technical manuals, and web sites to increase knowledge of network operations.
• Attends conferences, workshops, and training sessions as appropriate.
• Processes a variety of documentation associated with department/division operations, within designated timeframes, and per established procedures.
• Receives and reviews various documentation, including system and application documentation, work orders, contracts and department data.
• Reviews, completes, processes, forwards, or retains as appropriate.
• Prepares or completes various forms, reports, correspondence, and other documentation, including diagrams, training materials, and project timelines.
• Compiles data for further processing or for use in preparation of department reports.
• Maintains computerized and/or hardcopy records.
• Operates and maintains a motor vehicle and other power or motorized equipment.
• Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software.
• Operates general office or other equipment as necessary to complete essential functions.
• Communicates with County officials, supervisor, other employees, clients, third party service contractors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level