Systems Analyst I/II (Public Safety Enterprise Software)

City of Escondido•Escondido, CA

1d•Onsite

About The Position

The City of Escondido is seeking a Systems Analyst I/II to join their Information Systems Department/Enterprise Software and Web Administration Division. This role is crucial for keeping the city safe, clean, and efficiently run by leveraging technology to deliver municipal services. The position involves project management, effective communication, and technical support for enterprise technologies, with a combination of business and data analysis. The Systems Analyst will collaborate closely with end users, stakeholders, vendors, and team members, focusing on maintaining and optimizing enterprise application systems, creating data extracts and reports, leading implementation projects, and managing technology lifecycles. This is an on-site position with no remote work options. A first review of applications will occur the week of May 25, 2026, and the recruitment may close at any time after that date.

Requirements

Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field.
Four years (full-time equivalent) of increasingly responsible systems analysis and software applications experience (for Systems Analyst I).
One year (full-time equivalent) of experience equivalent to a Systems Analyst I with the City of Escondido (for Systems Analyst II).
Possession of, or the ability to obtain, an appropriate, valid driver's license.
Ability to provide support in the implementation and maintenance of various applications.
Ability to perform complex system analysis, design, development, and reporting duties.
Ability to respond to and identify user needs and determine resolutions.
Ability to identify business process areas needing optimization, and work with users to implement changes.
Ability to detect, isolate and resolve application hardware and software problems.
Ability to apply a wide variety of applications programming languages.
Ability to design, install, configure, and test hardware (physical/virtual) and software applications and programs.
Ability to troubleshoot complex hardware and software applications and programs.
Ability to evaluate, test, implement, convert to, and support new enterprise applications.
Ability to read, interpret and apply complex technical publications, manuals and related documents.
Ability to instruct users in the use of City computer systems.
Ability to operate a variety of computer systems and equipment.
Ability to demonstrate an awareness and appreciation of the cultural diversity of the community.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to keep up-to-date with industry and security best practices.
Ability to continue to learn the latest technologies and seek out areas of business process improvement.
All positions require the ability to read, write and speak English.

Nice To Haves

Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Responsibilities

Ensure that enterprise application systems are maintained and function optimally.
Create data extracts, reports and visualization deliverables.
Lead system implementation and upgrade projects.
Manage the lifecycles of technologies and find the future solutions.
Performs a variety of complex systems analysis in the design, implementation, maintenance, and upgrades of information systems and supporting computer hardware and software applications; programs new applications or enhances existing programs.
Provides various applications development support in response to staff needs including software installation, set-up and configuration, and trouble shooting user problems; maintains existing computer applications by modifying programs or implementing new programs; tests modified programs for possible errors and resolves as needed.
Installs, integrates, programs, administers, and maintains a variety of computer operating systems; conducts system performance analysis and tuning; installs and maintains system software, files and structures.
Establishes and maintains security guidelines for individual program-level access, password expiration and protection of the City’s computer resources; adds or deletes user access as required.
Develops relational database and spatial data interfaces and reports per staff requirements; provides quality assurance services and support for relational database applications.
Analyzes computer management information systems to determine needed modifications or new development needs; designs, develops, and implements systems.
Maintains and provides support to existing systems; provides technical answers to client requests for information on system use; responds to trouble calls and requests for major or minor systems modifications; tests, debugs and installs programs.
Provides assistance in the design and development of new systems; from client requirements, determines methods of integrating and interfacing between existing programs to meet user needs.
Performs system maintenance activities of various types on both physical and virtual servers; monitors system performance and disk space; maintains system security; resets application-level user passwords; grants or revokes access to applications.
Plans, develops and analyzes additions, changes and enhancements to system software; determines impact to existing systems, and local/wide area networks.
Performs technical duties in support of the City’s database systems; develops, documents and maintains the City’s database systems; maintains database security and user access; researches and analyzes new systems and database developments.
Responds to requests from users regarding system operations or hardware and software problems; provides solutions to operational problems or refers users to appropriate staff member.
Tests and supports a variety of specialized computer hardware, software, components and devices; and provides technical support and assistance to end users.
Operates a variety of equipment including workstations, servers (physical and virtual), tablet computers, laptops, and printers.
Performs related duties as required.
Provides vacation and temporary relief as needed.
Performs analytical duties in the development, operation, administration, and support of the City’s public safety information systems including the Computer Aided Dispatch (CAD) System for E9-1-1.
Ensures critical police and fire systems function efficiently and effectively on a 24/7 basis.
Manages projects related to maintaining and enhancing safety systems.
Collaborates with Network team to ensure CJIS and DOJ compliance.
Participates in on-call after hours support rotation.

Benefits

The City of Escondido is committed to a drug and alcohol free workplace.
All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended.
A pre-employment medical examination will be conducted following a conditional offer of employment for all positions.
Safety sensitive positions will include a pre-employment drug screen.
Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing.
All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States.
Qualification by a medical examination will be required at the time of appointment.
After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status.
In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment.
The City of Escondido participates in E-Verify®.
The Loyalty Oath will be administered to all new employees on their first day of hire.
New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment.
Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department.
If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form.
Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion.
Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces, Received an honorable discharge, Did not retire from military service, Seeking employment with the City of Escondido for the first time.
Guard and Reserve active duty for training purposes does not qualify for veterans' preference.
Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed.
Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination.
The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation.
We will attempt to reasonably accommodate applicants with disabilities upon request.