Systems Analyst – Enterprise Automation

MassMutual • Springfield, MA

1d

About The Position

In this role, you will lead end-to-end process analysis and automation assessments for complex, cross-functional business processes, identifying opportunities that deliver measurable efficiency, risk reduction, and scalability. You will independently evaluate automation feasibility, value, and prioritization, applying expert judgment to recommend optimal automation approaches. You will partner with senior business stakeholders, product owners, architects, and technology leaders to shape automation roadmaps and investment decisions. You will translate complex business needs into clear, high-quality requirements, use cases, and solution designs that enable successful automation delivery. You will influence and continuously improve enterprise intake, assessment, and prioritization processes across the automation lifecycle. You will serve as a subject-matter expert and thought leader, mentoring other analysts and elevating automation best practices across the organization.

Requirements

• Bachelor’s degree in Computer science, engineering or other applicable discipline
• 10+ years of experience in business analysis, process improvement, automation, or digital transformation roles.
• 5+ years of experience working with Robotic Process Automation (RPA) platforms (e.g., UiPath or similar).
• Demonstrated experience leading complex, cross‑functional initiatives with minimal oversight
• Proven expertise in process analysis, business requirements definition, and solution shaping.
• Advanced proficiency in with process mapping tools such as Visio and Lucidchart
• Experience influencing senior stakeholders and driving outcomes across multiple business units.

Nice To Haves

• Experience working with UiPath Robotic Process Automation (RPA) platforms (e.g., UiPath or similar).
• Proven success delivering projects involving AI‑powered automations
• Background in financial services, insurance, or other regulated enterprise environments.
• Experience with automation assessment frameworks, value modeling, or intelligent automation.
• Strong executive‑level communication and presentation skills.
• Ability to operate as a trusted advisor and thought leader without formal people‑management responsibility.

Responsibilities

• Lead end‑to‑end process analysis and automation assessments for complex, cross‑functional business processes, identifying opportunities that deliver measurable efficiency, risk reduction, and scalability.
• Independently evaluate automation feasibility, value, and prioritization, applying expert judgment to recommend optimal automation approaches.
• Partner with senior business stakeholders, product owners, architects, and technology leaders to shape automation roadmaps and investment decisions.
• Translate complex business needs into clear, high‑quality requirements, use cases, and solution designs that enable successful automation delivery.
• Influence and continuously improve enterprise intake, assessment, and prioritization processes across the automation lifecycle.
• Serve as a subject‑matter expert and thought leader, mentoring other analysts and elevating automation best practices across the organization.

Benefits

• Industry leading pay and benefits
• Bonus target or Variable Incentive Compensation component
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees