Systems Analyst & Coordinator

University of Toronto • Toronto, ON

9d • CA$91,677 - CA$117,242 • Onsite

About The Position

The Operations unit in the University Registrar's Office is responsible for providing advice and support to academic divisions and Strategic Enrolment Management on key processes and systems to support the student experience. These include processes and systems related to admissions, student financial assistance, transcripts and related processes. The Operations unit manages, monitors and evaluates these systems and works with stakeholders across the university to recommend and advocate for system enhancement. This unit is the key central university resource on student information system matters including admissions, financial aid, records, registration and related functions. The Operations unit also provides direct technical and business process support to other Strategic Enrolment Management (Student Recruitment, Admissions and Financial Aid) to ensure the smooth functioning and continued development of technical systems supporting admissions and student records.

Under the direction of the Assistant Registrar, Systems, and in collaboration with the VPSEM operations team, the System Analyst & Coordinator will work in partnership with the University Registrar’s Office, and various University divisions to coordinate and implement system support for the University’s CRM, Slate. The incumbent collaborates with staff to collect operational requirements; design, develop, map, and document business processes and systems; test and implement new or improved systems/features; review and analyze relevant data to recommend enhancements to processes and/or improvements to systems, with the goal of improving workflow and client service. This position serves as a technical resource on admissions and enrolment processes to other IT staff, and for functional users of systems in the University Registrar’s Office. The incumbent is also responsible for gathering user input and for organizing the testing, implementation, and training for systems locally.

Requirements

• Bachelor's Degree in computer science, or acceptable equivalent combination of education and experience.
• Expert knowledge of Technolutions Slate platform
• Minimum five years, preferably in the field of information technology and system design
• Demonstrated experience working in systems development, including ability to lead others through significant change
• Excellent analytical and problem-solving skills; ability to understand, analyze and improve complex administrative processes, to assess options and possibilities and to plan, develop and implement complex IT technology and systems.
• Excellent understanding of relational database systems, preferably with student information systems and University of Toronto systems (ROSI); ability to write SQL queries, reports, and assist in the development of applications; solid understanding of website and systems architectures; thorough understanding of web-based client/server technologies
• Must have excellent organizational and time management skills and strong communications skills in order to communicate, persuade, and present technical and non-technical concepts to persons with both strong and limited technical backgrounds at all levels of the organization

Nice To Haves

• Knowledge of University of Toronto admissions policies, procedures and business processes an asset
• Must be professional, flexible and creative, with the ability to work independently as well as part of a team, and with the capacity to produce results with minimal direction
• Ability to work under pressure and make sound judgments while managing competing priorities
• Strong attention to detail

Responsibilities

• Advising clients and technical subject matter experts on best practice for documenting system requirements
• Analyzing and documenting business requirements
• Assessing needs and contributing to the development of business systems
• Planning the implementation of new business system processes
• Writing complex specifications based on system requirements
• Training end-users on procedures and the use of supported IT systems
• Serving as a resource on specific issues to a group of specialists

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level