Systems Analyst, AVP
About The Position
The L2 Systems Analyst is a client-facing, business and technical position responsible for all aspects of managing production of Charles River IMS systems clients as part of the Charles River Software as a Service (SaaS)/Managed Services offerings, including Application Management for hosted and non-hosted clients. The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.
Requirements
- Experience with Financial Services Investment Management, Trading or related systems highly desirable ( e.g. Charles River IMS).
- Proven ability to partner with various internal departments to deliver superior customer service.
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Minimum of 5 years’ relevant industry experience.
- Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math’s or Statistics preferred.
- Periodic off-hours support
Nice To Haves
- Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
- A background in portfolio management and trading system applications is preferred.
Responsibilities
- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes
- System availability
- Application and database performance tuning
- Daily operational processing monitoring and support
- Charles River IMS and database software patches
- Charles River IMS version upgrades
- Assistance with problem support and resolution
- Business Continuity/Disaster Recovery assistance
- Working with Charles River colleagues to smoothly transition new Clients to production operation.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
Benefits
- our retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- eligibility for certain tax advantaged savings plans
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
