Systems Administrator

Kaimetrix•Washington, DC

11d•Onsite

About The Position

We are seeking an experienced Systems Administrator to provide advanced Tier III technical support for enterprise IT infrastructure, end-user computing environments, cybersecurity operations, and commercial off-the-shelf (COTS) applications. This role serves as the primary escalation point for Level II support, ensuring timely incident resolution while maintaining the stability, security, and performance of enterprise systems.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in systems administration within a professional or technical services environment.
Advanced knowledge of monitoring best practices and tools to include MECM and SCOM
Proven expertise in managing Windows and Linux server environments.
Experience providing Tier III desktop and infrastructure support.
Strong knowledge of Windows operating systems and Microsoft enterprise technologies.
Experience with Active Directory, user account administration, and identity management.
Experience with enterprise endpoint management and desktop imaging.
Knowledge of cybersecurity best practices, endpoint protection, and vulnerability remediation.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
U.S. Citizenship is required.
Applicants selected for this position must be able to obtain and maintain a Public Trust clearance.
Employment is contingent upon the successful completion of a Government background investigation and all applicable security requirements.

Nice To Haves

Experience supporting executive-level customers preferred.
Certifications such as Microsoft Certified: Azure Administrator, Red Hat Certified Engineer (RHCE), or Cisco Certified Network Associate (CCNA).
Experience with automation tools such as Ansible, Puppet, or PowerShell scripting.
Familiarity with containerization technologies like Docker and Kubernetes.
Background in managing hybrid cloud environments and cloud migration projects.
Prior experience working in a consulting or professional services firm.
Experience supporting Zero Trust environments.
Experience supporting government or highly regulated environments.

Responsibilities

Serve as the Tier III escalation point for incidents unresolved by Level II support.
Troubleshoot complex hardware, software, infrastructure, and application issues.
Manage incidents, service requests, and questions using the organization's ticketing system.
Provide end-to-end support for users through phone, chat, email, voicemail, and walk-up services.
Monitor, update, and resolve support tickets within established service level agreements (SLAs).
Escalate issues to subject matter experts according to established escalation procedures.
Administer user accounts, permissions, passwords, and access for enterprise applications and infrastructure.
Provision, modify, and remove user access based on business requirements.
Develop, maintain, and troubleshoot enterprise desktop images.
Maintain production desktop images with current patches and business application updates.
Resolve software compatibility issues within enterprise images.
Provide engineering support for desktop deployment and lifecycle management.
Assist users with Section 508 accessibility compliance for electronic documents.
Support organizational cybersecurity policies and secure computing standards.