Systems Admin (Healthcare Facility)

Recovery Works NW•Portland, OR

12d•Hybrid

About The Position

The Systems Administrator is responsible for the day-to-day management, support, and optimization of all technology systems across a multi-site behavioral health and substance use disorder treatment organization. This role serves as the primary point of contact for internal technical support, vendor coordination, and system performance, ensuring that all technology infrastructure effectively supports clinical care, operations, and compliance. In addition, the Systems Administrator serves as the organization’s IT Security Officer, supporting compliance with HIPAA and 42 CFR Part 2 regulations and ensuring the security and integrity of all systems and data. This position requires a highly organized, solutions-oriented professional who can balance hands-on technical support, vendor management, and strategic system improvements in a fast-paced healthcare environment.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Healthcare Administration, or related field preferred; equivalent combination of education and relevant experience will be considered
CompTIA Network+ certification required (or must be obtained within 6 months of employment)
3–5 years of experience in IT support, systems administration, or a similar role
Experience in healthcare, behavioral health, or substance use disorder settings strongly preferred
Strong working knowledge of IT systems, networks, hardware, and software troubleshooting
Experience with EHR systems and healthcare technology environments
Understanding of HIPAA, 42 CFR Part 2, and data security best practices
Ability to manage multiple priorities and respond effectively in high-pressure situations
Strong organizational, problem-solving, and project management skills
Excellent communication and interpersonal skills with the ability to support non-technical users
Valid drivers license and ability to be insured

Responsibilities

Provide front-line technical support to staff across all locations, including computers, printers, peripherals, phone/VoIP systems, EHR platforms, and security systems
Troubleshoot and resolve hardware, software, and connectivity issues in real time
Respond to urgent technical issues (e.g., internet outages, system downtime) and act quickly to minimize disruption to clinical and business operations
Ensure all staff have reliable access to the tools and systems necessary to perform their roles effectively
Serve as the primary liaison between the organization and external technology vendors, including managed IT services, EHR providers, phone/VoIP systems, and security vendors
Submit, monitor, and escalate support tickets to ensure timely resolution
Hold vendors accountable to service level agreements (SLAs), timelines, and quality expectations
Coordinate vendor activities across multiple sites to align with operational needs
Support and maintain the daily functionality of all IT and phone systems across five clinic locations
Assist with system setup, configuration, upgrades, and ongoing maintenance
Manage IT and company phone asset tracking, inventory, and lifecycle management
Monitor system performance and proactively identify opportunities for improvement
Ensure technology systems align with and support clinical workflows and operational efficiency
Assist with website functionality and coordinate updates or issue resolution with external vendors
Serve as the organization’s designated IT Security Officer
Support and reinforce compliance with HIPAA and 42 CFR Part 2 requirements
Partner with external IT vendors to ensure secure system access, appropriate user permissions, and network/device security measures
Monitor systems for potential vulnerabilities and respond to identified risks
Support implementation and maintenance of security policies, procedures, and best practices
Assist with incident response, investigation, and documentation related to security events
Lead and support IT-related projects, including system implementations, migrations (e.g., shared drives to SharePoint), and workflow improvements
Coordinate across internal teams and external vendors to ensure successful project execution
Track project timelines, provide updates, and ensure accountability for deliverables
Identify and implement opportunities to improve system functionality and user experience
Lead IT onboarding for new employees, including system setup, access provisioning, and equipment configuration
Provide training on EHR systems, phone platforms, and other key tools
Offer ongoing support and education to staff on system use and best practices
Develop and maintain clear, user-friendly training materials and guides
Travel regularly between all organizational locations to provide on-site technical support
Ensure consistency in system functionality and technology standards across all sites
Address site-specific needs while maintaining alignment with organizational policies and infrastructure
Provide administrative and project support to the Director of Operations related to IT systems and infrastructure
Assist in planning, organizing, and tracking technology-related initiatives
Support documentation, process improvement, and system standardization efforts across the organization
Other duties as assigned

Benefits

Three medical insurance plan options
Dental insurance 100% paid by the company
Life insurance 100% paid for by the company
HSA, Medical FSA, and Dependent Care FSA available
Access to supplemental accident, critical illness, and additional life insurance coverage
PTO (earned on an accrual basis with increases at one year and every 5 years thereafter)
Sick Time (40 hours annually)
Time and a Half Holiday Pay
401k and up to 3% match after 3 months of employment
Up to $400 per year for approved CEUs
All required licensure/certification costs for position paid for by the company