Systems Administrator

Montgomery County Governmennt•Clarksville, TN

11d•Onsite

About The Position

This position is responsible for the comprehensive management and support of the County’s IT infrastructure, including servers, data centers, cloud services, and critical public safety systems. This role ensures the stability, security, and efficiency of all IT systems across multiple departments and facilities, supporting both day-to-day operations and long-term strategic initiatives.

Requirements

Five (5) years of complex server systems design and support experience.
Bachelor’s degree from an accredited college in Information Systems, Computer Science, or related field. An equivalent combination of education, training, and relevant experience may be considered provided it demonstrates the necessary knowledge, skills, and abilities required for the role.
Must have dependable transportation.
A pre-employment criminal background check is required.
Knowledge of principles and best practices in the operation, configuration, and maintenance of enterprise-level servers, storage systems, and peripheral devices.
Knowledge of network and server infrastructure components, including switches, routers, firewalls, physical and virtual servers, storage systems, and associated protocols and services that support enterprise-level IT environments.
Knowledge of a variety of operating systems used across County departments, including Windows Server and Linux environments.
Knowledge of cybersecurity frameworks, including network, application, and data protection strategies.
Knowledge of advanced hardware and software troubleshooting methodologies.
Knowledge of software and hardware deployment, configuration, and lifecycle management.
Knowledge of IT management principles, including planning, and budgeting, coordination.
Knowledge of County administrative policies, procedures, and organizational structure.
Knowledge of applicable federal, state, and local laws, codes, and regulations related to IT operations and data governance.
Knowledge of modern office procedures and productivity tools relevant to IT administration.
Knowledge of enterprise software platforms, including Microsoft 365, virtualization tools, and backup solutions.
Skill in diagnosing and resolving complex hardware, and software issues in a timely and efficient manner.
Skill in installing, configuring, and maintaining computer systems, and related equipment.
Skill in providing high-level technical support and guidance to end users and IT staff.
Skill in analyzing technical and administrative challenges, identifying root causes, and implementing effective solutions.
Skill in managing multiple priorities and adapting to shifting demands in a fast-paced environment.
Skill in exercising sound judgment and discretion in interpreting policies, resolving issues, and making decisions.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provision of Freedom of Information Act and other applicable State and Federal statutes.
Ability to work the allocated hours of the position.

Nice To Haves

Microsoft certification
A+ certification

Responsibilities

Oversees the County’s entire server infrastructure, ensuring optimal performance and reliability.
Serves as the primary administrator for the County’s Domain and Active Directory environment.
Manages both blade and rack-mounted servers across multiple operating systems and hardware platforms for all County departments.
Administers the E911 CAD system infrastructure for Clarksville and Montgomery County at both the hardware and operating system levels.
Acts as the Microsoft 365 administrator, managing Exchange Online, Azure Active Directory, Intune, and SharePoint services.
Maintains and supports the County’s virtual server environment using hypervisor technologies.
Leads the County’s Mobile Device Management (MDM) program to ensure secure and efficient mobile operations.
Directs the County’s Backup and Disaster Recovery (DR) program, including planning, implementation, and testing.
Manages the County-wide Antivirus and Endpoint Detection & Response (EDR) systems to ensure cybersecurity compliance.
Oversees the County’s Storage Area Network (SAN) infrastructure to support high-performance data storage.
Provides Tier III technical support, resolving complex issues escalated from lower support levels.
Manages operations across the County’s three data centers, including power distribution, HVAC systems, generators, and battery backup systems.
Responds to technical inquiries, offering expert advice and guidance to resolve user issues.
Answers incoming calls, relays messages, and directs inquiries to the appropriate personnel.
Performs additional duties as assigned to support the County’s IT operations.
Participates in annual budget planning and needs assessments.
Represents the Department to other County departments, elected officials and outside agencies; coordinates Department activities with those of other departments and outside agencies and organizations.
Responds to and resolves difficult and sensitive citizen inquiries and complaints.