Systems Administrator 2 w/ Poly

Amentum•Columbia, MD

5d•Onsite

About The Position

Amentum is seeking a System Administrator for a new prime contract that is based out of our Maryland office. This role involves providing support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. The System Administrator will manage the IT system infrastructure and related processes, ensuring the day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, and mobile devices. The position also includes providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, identifying, diagnosing, and resolving problems, and escalating issues with status updates to agency management and internal customers. Additionally, the role supports the dispatch system and hardware problems, remaining involved in the resolution process. The System Administrator will configure and manage UNIX and Windows operating systems, install/load operating system software, troubleshoot, maintain integrity, and configure network components, as well as implement operating system enhancements to improve reliability and performance. Key responsibilities include managing daily IT system configuration and operation activities, assisting users with IT system access and usage, optimizing system operations and resource utilization, and performing system capacity analysis and planning. The role requires in-depth experience in troubleshooting IT systems and providing detailed analysis and feedback to agency management and internal customers for escalated tickets.

Requirements

Minimum Requirements (Knowledge, Skills, and Abilities): Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manage IT system infrastructure and any processes related to these systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers.
Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
TS/SCI Poly Clearance Required
Bachelor's degree in Computer Science, Cyber Security, IT Engineering or related field is required.
In lieu of a Bachelor's degree, four (4) additional years of work-related experience may be substituted for a total of twelve (12) years.
Ten (10) years’ experience as a SA on programs and contracts of similar scope, type, and complexity is required.
Bachelor's degree in a technical discipline from an accredited college or university is required.
In lieu of a Bachelor's degree, four (4) years of additional SA experience may be substituted for a total of fourteen (14) years of experience.
Compliance with DoD 8570.01-M with a minimum certification of IAM Level I is required.

Responsibilities

Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manage IT system infrastructure and any processes related to these systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers.
Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Ensure a safe work environment and complete all required safety training.
Conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts.
Read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.