Systems Administrator

TEKsystems • Trumbull, CT

3d • Onsite

About The Position

The Systems Administrator will support and maintain core enterprise applications, including Windchill (PLM) and MasterControl (QMS), by managing ticket queues, performing backend system updates, and resolving user issues. This role is responsible for ensuring system reliability, supporting operational workflows, and maintaining compliance within regulated environments.

Requirements

• Strong system administration and troubleshooting skills across enterprise applications
• Experience working in regulated environments with PLM (Windchill) and/or QMS (MasterControl) systems preferred
• Ability to understand and apply compliance requirements when executing system changes
• Strong problem-solving skills with the ability to work independently
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and drive issues through to resolution
• Experience in system administration, application support, or senior-level help desk roles
• Exposure to regulated industries such as medical device, pharmaceutical, aerospace, or automotive preferred
• Prior experience supporting ticket-based environments and enterprise systems required
• Experience with backend system tasks, data management, and user access controls preferred
• System administrator, troubleshooting, plm, qms, ticket management, windchill, mastercontrol software, communication & people skills

Nice To Haves

• Experience with Windchill (PLM) and MasterControl (QMS) is essential due to the regulated nature of these systems.

Responsibilities

• Manage and resolve assigned support tickets end-to-end, including troubleshooting, execution, and closure
• Perform backend system administration tasks such as data updates, access management, and record adjustments within Windchill and MasterControl
• Diagnose and resolve system issues, including login problems, system errors, and performance disruptions
• Restart and monitor systems as needed and investigate root causes of failures
• Generate reports and support user requests while ensuring compliance with system controls
• Communicate with internal users to gather requirements, provide updates, and confirm resolution
• Follow and enforce regulatory and operational procedures when performing system changes

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed