Systems Administrator - Sustainment Engineer

CACI International • Chantilly, VA

3d • $86,600 - $181,800 • Onsite

About The Position

The Sustainment Engineer is a Junior Systems Administrator that has IT Service Management (ITSM) platform administration experience and provides support for the overall workload and execution of Operations and Maintenance (O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shift work but may require being on-call on a scheduled rotation for call-in support and occasional off-hour assignments.

Requirements

• An Active TS/SCI Clearance with Polygraph
• Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 3 months of hire
• A Bachelor's Degree in Computer Science, Information Technology, or related field and 5 years' work experience
• Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions
• Strong analytical and strategic thinking skills with a service-oriented mindset
• Good team player with a strong willingness to participate and help others
• Ability to prioritize in a fast-moving environment with a high sense of urgency and self-motivation

Nice To Haves

• Experience with managing work tasks via ServiceNow
• Experience with enterprise technologies such as Splunk and Amazon Cloud services
• Experience with virtual infrastructure and containerization

Responsibilities

• Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage.
• Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices.
• Assists deployment team with approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
• Assists with developing installation instructions and supporting documentation to affect system design deployments
• Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
• Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues

Benefits

• flexible time off benefit
• robust learning resources
• competitive compensation
• benefits and learning and development opportunities
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level