systems administrator senior

Starbucks Coffee Company•Gaston, SC

4d•$77,700 - $129,500•Hybrid

About The Position

Now Brewing – systems administrator senior! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. If you’ve got what it takes to engage with the manufacturing technology ecosystem for one of the most iconic brands in the world, we’d like to talk to you. Working here will leverage an exciting blend of relationship-building and technical mastery. In this job, you can expect to work with team leadership and the Partners on site to co-create value that keeps our products moving into the hands of the people that we love. We’re in the people business, selling coffee, and you can be a part of that at ground zero. As a systems administrator senior, you will be the onsite presence of a larger team focused on supporting industrial infrastructure technology in manufacturing/distribution plants. On an ongoing basis this position provides support to a wide variety technology. You will identify root causes of operational issues for new or existing technology solutions to resolve them. You will also help develop tools and scripts to facilitate maintenance and administration. You will also be responsible for execution of small to medium-scale projects supported by Starbucks Technology teams, under the direction of the manager. You will be expected to guide Partners at the facility for to the appropriate support venue for their technology issues and will work with other technology teams/vendors to resolve issues. This role requires technical proficiency and working knowledge of enterprise-scale systems and cloud-based systems.

Requirements

3 – 4+ years of relevant experience
Proven ability to participate with other functional teams in systems integration and design including writing operational specifications, test plans and requirements management with attention to detail.
Demonstrates leadership skills to mentor non-technical staff on day-to-day basis.
Ability to balance multiple priorities and meet deadlines including but not limited to breaking down engineering tasks/support tasks and communicate obstacles or where help is needed.
Ability to build strong relationships and influence others across the organization.
Effective in dealing with ambiguity.
Windows OS client experience, including security policies, settings and registry.
Basic UNIX/LINUX including experience in system installation, configuration, administration, troubleshooting monitoring, and security procedures.
Windows Server: including in depth expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures.
Experience in Active Directory including understanding of OUs, Groups, GPOs, etc.
Disk imaging technologies and techniques
Understanding of internet and network standards such as HTTP, DNS, FTP, SSH, HTML, XML, JDBC, ODBC, SNMP, and other protocols
Understanding of high availability hardware and database systems design and implementation including cluster management, redundancy and failover testing
Knowledge of storage systems (SAN, NAS, RAID Array, etc.)
Experience hardening and maintaining secure systems (SOX or PCI experience a plus!)
Network hardware experience with switches, routers, and network troubleshooting including understanding common concepts such as VLANS, subnets, SSIDs, various routing protocols (RIP, OSPF, EGP, BGP etc.).
Ability to produce system documentation, including writing requirements, operational specifications, system architecture, test plans and as-built documentation, all with attention to detail.
Experience with ITIL and Service Management best practices
Familiarity with one of the following: PowerShell, Python, Lua, Windows Batch.
Documenting best practices and sharing with other teams for operational excellence.
Ideal candidate will have relevant education and/or equivalent experience in a prior Systems Administration position.
4+ years of experience supporting and deploying complex IT systems.
4+ years of operating complex, large-scale enterprise applications / systems

Responsibilities

Works with infrastructure teams to identify tactical solutions to use cases for support and/or implementation.
Helps to outline support and sustainment model for service(s) being implemented.
Installation of Network and Hardware (MDC) within the facility.
Support the manufacturing and distribution technical environment.
Work with manufacturing automation teams on supporting connectivity to PLCs and control applications.
Assist with Wi-Fi implementation, testing and setup.
Support distribution/manufacturing technology hardware’s including laptops, desktops, scanners, printers etc. Direct customers to RMA processes.
Provide guidance on technology implementation and processes through the lens of Operational Sustainability.
Works within team, across Starbucks Technology, business unit, with 3rd party vendors or systems.
Leads investigation of root cause analysis for incidents, engaging vendors where needed, following guidance of managers and team leads.
Troubleshooting, audit, system health queries via custom scripts or performance monitoring software; Create scripts to meet these requirements as appropriate.
Patching/updates for OS, firmware, or software components; this could include coordinating hardware replacement.
Gather metrics reporting such as trend analysis on recurring incident types and support team continuous improvement efforts.
Collaboration with other technical service teams to manage, maintain, and resolve complex IT services.
Hardware, software, OS implementation, design and sustainment.
Write and maintain custom scripts to increase system efficiency, automate manual tasks, and lower the human intervention time on any tasks.
Continuous Process Improvement though assessing OS and HW technologies, releases and upgrades.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year.
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities.
backup care
DACA reimbursement.