Systems Administrator Senior Technician _TS/SCI with Polygraph

GD Information Technology•Aurora, CO

20h•Onsite

About The Position

Advance how our customers operate while you advance your career. Join GDIT as a Systems Administrator Senior Technician and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As a Systems Administrator Senior Technician, the work you’ll do at GDIT will be impactful to the mission of our customer. The primary responsibilities of our Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware. Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.

Requirements

Technical Training, Certification(s) or Degree
3+ years of related experience
Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification.
TS/SCI with Polygraph
US citizenship required

Nice To Haves

As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations.

Responsibilities

Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
Install, upgrade, repair, support customer baseline equipment and related devices
Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
Reseat cards, reboot hardware, replace hardware components, and replace cabling
Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
Support non-standard surge services for special projects and high visibility activities as directed
Collaborate with internal and external customers, agencies, and service providers
Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
Provide process improvement recommendations and integrate support best practices.
Participates in special projects as required.

Benefits

AI-powered career tool that identifies career steps and learning opportunities
An internal mobility team focused on helping you achieve your career goals
Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Award-winning culture of innovation and a military-friendly workplace
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.