Systems Administrator II - Field Services Technician

TX-HHSC-DSHS-DFPS • Houston, TX

21h • Onsite

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.
The Field Services Technician (FST) is a customer service focused position that provides direct support to agency employees within a specific geographic area supporting various computer devices including tablets, cell phones and network equipment. FST is responsible for monitoring the incident queue daily, resolving incidents within service-level agreement timelines and participates in IT projects to refresh computer equipment.  The FST promotes and conforms to all security policies and procedures.

Requirements

• Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; and basic Internet security administration.
• Knowledge of the general practices, principles, and techniques of computer operation with major focus on mobile devices (i.e., tablets, laptops and cellular/smart phones).
• Knowledge of networks, active directory, add/ delete network users, and agency security policies and procedures.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems., and other system administration tools; and to communicate effectively.
• Skill in establishing and maintaining effective working relationships. Skill in effective verbal and written communications of technical information to technical and non-technical staff.
• Ability to: recognize, analyze, and resolve complex technical issues; to learn and use network management, administration
• Ability to prioritize and manage heavy workloads.
• Ability to interact with all levels of staff and provide effective customer support. Ability to work independently in a fast-paced environment. Ability to operate a personal computer and software packages. Ability to travel between office locations to support customers up to 35% of work time.
• Ability to work evenings, weekends, either pre-planned or on-call.
• Ability to lift heavy equipment (between 40-60 pounds).
• Graduation from high school or equivalent. 12 months experience in systems administration or IT helpdesk type work. Graduation from an accredited two-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred.
• Applicant must specify able to lift 40-60lbs of equipment and work flexible work schedules including weekends

Nice To Haves

• Preferred: CompTIA A+ certification.

Responsibilities

• Customer Support (65%) Supports agency staff within a specific geographic area with hardware, software, network and mobile device functionality including move/add/change assignments; provides Tier 1 customer support for assigned area, and documents activities and incident resolutions.
• Asset Management (15%) Maintains accurate inventory of agency computer equipment and completes all property inventory documentation.
• Project Management and Support (10%) Assists in the planning and implementation of Information Technology Initiatives as related to changes in equipment, devices, network, and site movies.
• Performs work as assigned (10%) handling service requests, troubleshooting technical issues, testing new equipment and software. Updating inventory\project spreadsheets using Excel and other special assignments or activities as assigned.
• Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned that includes handling service requests, troubleshooting technical issues, testing new equipment and software. Updating inventory\project spreadsheets using Excel and other special assignments or activities as assigned.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED