System Administrator I

Rescue Mission•Syracuse, NY

9h•Onsite

About The Position

The Rescue Mission is seeking a full-time Systems Administrator to work in our IT dept. in Syracuse, NY. The Systems Administrator I provides direct user support, including detailed updates in ticketing system. This position creates and maintains high-quality user, system and problem documentation, as well as configures, installs and maintains hardware and software in a Windows environment and iPad and PC-based Point of Sale hardware at our Thrifty Shopper and 3fifteen stores. The Systems Administrator I researches hardware and software, makes purchasing recommendations, identifies issues and recommends solutions. Ongoing training provided. This position will be required to participate in low volume On-Call rotation.

Requirements

Associate's degree in Information Systems or equivalent experience required.
Valid NYS Driver License and access to personal vehicle required.
Reliable home internet required.
High level of detail orientation, troubleshooting, and communication required.
Ability to work independently and within a team.
Demonstrates capacity for organization, prioritization and management in a dynamic environment.
Writes and speaks clearly and concisely.
Able to understand and execute written and verbal instructions.
Positive, effective and professional customer service skills.
Maintains confidentiality.

Responsibilities

Monitor helpdesk, provide prompt and accurate user support.
Provide detailed ticket updates on a daily basis.
Create and maintain timely, high-quality user, system, and problem documentation.
Use and follow department documentation to complete tasks.
Research hardware and software, make purchase recommendations.
Configure, install and maintain a wide variety of hardware – Windows desktops, laptops and servers, iPads, digital signs, security cameras, printers, Meraki network equipment.
Make recommendations for improvement based upon reported or potential problems.
Perform server maintenance, install and update server software.
Participate in department meetings, providing input and suggestions.
Configure, install and maintain iPad and PC-based Point of Sale hardware.
Clear written and verbal communication with users, teammates and vendors.
Assist departmental management with development of systems standards, strategic directions and priorities.
Must be available after hours to accept and respond to any on-call emergencies.
Regular and predictable in-person attendance is an essential requirement of the job.
Performs other related duties as required.