Systems Administrator - End User Services & IT Planning - Akron FirstEnergy Headquarters

FirstEnergy • Akron, OH

27d • Onsite

About The Position

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] Position Summary We are seeking an experienced Endpoint Management System Administrator to support and advance our modern workplace and Zero Trust initiatives through Microsoft Intune, device management automation, and endpoint security. This role will be responsible for the administration, configuration, and optimization of Microsoft Intune, Windows Autopilot, mobile device management, compliance policies, and endpoint security controls across the enterprise. The ideal candidate will possess strong technical expertise in cloud-based endpoint management, a passion for automation, and the ability to partner with cybersecurity, infrastructure, and business teams to deliver a secure and seamless end-user experience.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field; equivalent experience will be considered.
• Minimum 2-4 years of experience supporting endpoint or device management technologies.
• Hands-on experience administering Microsoft Intune in an enterprise environment.
• Experience managing: Device compliance policies, Configuration profiles, Application deployments, Mobile Device Management (MDM), Mobile Application Management (MAM)
• Knowledge of: Microsoft Entra ID (Azure Active Directory), Conditional Access, Endpoint security controls, Security baselines, Windows Autopilot
• Strong troubleshooting and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Demonstrated ability to learn and adapt to evolving technologies.

Nice To Haves

• Experience with co-management environments leveraging Microsoft Configuration Manager (SCCM/MECM) and Intune.
• Familiarity with SCCM infrastructure and client-side troubleshooting.
• Experience with PowerShell scripting and automation.
• Experience with Azure virtual desktop deployment or Nerdio tools.
• Microsoft Intune, Endpoint Administrator, or Microsoft 365 certifications.
• Experience supporting endpoint management in regulated or utility industry environments.
• Knowledge of Zero Trust architecture and modern workplace security practices.

Responsibilities

• Administer and support Microsoft Intune for Windows, macOS, iOS, and Android device management.
• Design, implement, and maintain device compliance policies, configuration profiles, application deployments, and security baselines.
• Manage and optimize Windows Autopilot deployment and provisioning processes.
• Develop, deploy, and troubleshoot Intune Configuration Service Provider (CSP) policies.
• Translate traditional Group Policy settings into modern Intune-based policy configurations.
• Support enterprise endpoint modernization and cloud-first device management initiatives.
• Troubleshoot device enrollment, policy synchronization, and application deployment issues.
• Perform root cause analysis and implement corrective actions for endpoint management incidents.
• Develop scripts and automation solutions to improve operational efficiency and simplify administration.
• Monitor device compliance, inventory, and management reporting to support security and operational objectives.
• Collaborate with cybersecurity teams to implement Conditional Access, endpoint protection, and Zero Trust controls.
• Maintain technical documentation, standards, and operational procedures.
• Partner with infrastructure, identity, and application teams to ensure successful deployment of enterprise technologies.

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level