Systems Administrator (Desktop Support)

General Dynamics Information Technology•Springfield, VA

4d•$55,250 - $74,750•Onsite

About The Position

Transform technology into opportunity as a Systems Administrator (Desktop Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator (Desktop Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

Requirements

Top Secret/SCI clearance
Top Secret SCI + Polygraph clearance
Microsoft Windows, Technical Troubleshooting, Virtual Desktop Infrastructure (VDI) Skills
3 + years of related experience
US Citizenship Required
Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
End User Hardware: Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone
Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
Excellent troubleshooting capabilities
Strong communication skills
Strong work ethic and attention to detail
Strong writing skills (consistently document work completed)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to move and lift computers, printers, monitors, and other hardware
Team player and willing to share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
BA/BS (or equivalent experience)
3 years of experience
Security+ or CASP Certification
ITIL v4 Foundations Certification

Nice To Haves

May require after hour support or weekend support for mission, program and special project support

Responsibilities

Independently develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
Provide troubleshooting support for systems hardware and software issues that are highly complex.
Performs advance software installations and upgrades to operating systems and layered software packages.
Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
Leads complex data/media recoverability following a schedule of system backups and database archive operations.
Evaluates and assesses existing systems and plans long term strategies.
Configure and maintain networked computer system, including hardware, system software, and applications
Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight form manager.
Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
Train end-users on the proper use of hardware and software. May training large groups of end users.
May coach and review the work of less-experienced professionals.
May serve as a team or task leader (Not a people manager)
May require after hour support or weekend support for mission, program and special project support

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.