Systems Administrator and Support Engineer

CMiC•Toronto, ON

1d•Hybrid

About The Position

Computer Methods International Corp. (CMiC) is a Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries. We are looking for a Systems Administrator and Support Engineer who thrives at the intersection of end-user support and cloud infrastructure. In this hybrid role, you will be the go-to problem solver for our team, keeping desktops running smoothly, cloud platforms secure, and users productive. If you enjoy variety in your day, take pride in clean documentation, and get genuine satisfaction from making technology work well for people, we would love to hear from you. This is a hands-on position with real ownership. You will work on everything from a stuck laptop on someone's desk to identity policies in Entra ID, and you will have the freedom to suggest improvements as you spot them.

Requirements

5 or more years of experience in IT support, systems administration, or a closely related role.
Comfortable working across Windows, macOS, and Linux.
Hands-on experience with Microsoft 365, Entra ID, and Intune, including managing user lifecycles, group policies, and access controls.
Solid grasp of core networking, including DNS, DHCP, VPN, firewalls, VLANs, and how the pieces fit together.
Strong troubleshooting instincts across hardware, software, and cloud environments.
Familiarity with endpoint security concepts such as Microsoft Defender, EDR, and SIEM.
Clear communicator in writing and in conversation, able to explain a technical issue to a finance leader and a developer with equal clarity.

Nice To Haves

ITIL or similar IT service management framework experience.
Certifications such as CompTIA A+, Microsoft Certified Azure Administrator Associate, AWS Certified, or Oracle Cloud Practitioner.
Scripting experience in PowerShell, Bash, or Python for automating routine tasks.
Exposure to additional cloud platforms like AWS, or experience administering SaaS tools at scale.

Responsibilities

Resolve technical issues across Windows, macOS, and Linux environments with patience and precision.
Set up, configure, and maintain workstations, peripherals, and enterprise applications for new and existing employees.
Onboard and offboard users, including provisioning Microsoft 365 licenses and managing user accounts, permissions, and group policies.
Coach users through cloud productivity tools such as Microsoft 365, Teams, OneDrive, and SharePoint so they get real value from them.
Maintain an accurate IT asset inventory and plan upgrades, replacements, and end-of-life transitions before they become urgent.
Track and resolve tickets through the service desk system, keeping users in the loop along the way.
Monitor and maintain cloud infrastructure for uptime, performance, and security.
Administer Microsoft 365, Entra ID, and Intune, including policies, configurations, and lifecycle management.
Apply system updates, patches, and backup routines on a regular cadence.
Support identity and access management, multi-factor authentication, conditional access, and compliance configurations.
Partner with the security team on endpoint protection, including Microsoft Defender and EDR tooling.
Investigate and respond to alerts from security and monitoring platforms.
Write and maintain clear documentation for procedures, runbooks, and IT policies so the next person, or future you, is not starting from scratch.

Benefits

Competitive salary and comprehensive benefits package.
Hybrid and remote-friendly flexibility.
A real budget and real time set aside for professional development, including cloud certifications.
A collaborative team with exposure to modern cloud and security tooling.
Visibility across the business and the autonomy to shape how IT operates here.
Health & Dental benefits
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Outdoor lunch space, including picnic tables
An active Social Events Committee
Health and Wellness focus including virtual yoga classes and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation