Systems Administrator and Network Specialist

SAIC•Beltsville, MD

23h•Onsite

About The Position

The Vanguard 2.2.1 program is seeking a qualified professional to perform as an operations technical resource in support of the Department of State’s (DoS) Bureau of Information and Resource Management (IRM). The operations organization provides administrator levels 1/2/3 Information Technologies (IT) support for Microsoft active directory and domain controllers’ technologies to domestic and overseas embassies and consulates. The candidate will be responsible for the operations and maintenance of production systems. This includes proactive and corrective maintenance duties, incident management, event management, service request fulfillment, problem management and performance management. The position also requires the proven ability to ensure the highest standard of system maintenance, monitor system performance, install windows server software (patches, etc.), maintain reliable system operation, system availability, training sessions for other level 1 and level 2 operations staff and support the change management procedures. Responsible for installation, configuration, troubleshooting, and management of applicable security compliance with the system technical implementation guideline standards (STIGs) and functional requirements for the Classified closed environment. The successful candidate will be a self-starter, someone who can work independently, and will be flexible in a fast-paced environment. The team performs end-user support, incident and service request management, maintenance and monitoring to ensure quality delivery of services to IRM users globally across the enterprise on a 24x7x365 basis.

Requirements

Operations technical resource in support of the Department of State’s (DoS) Bureau of Information and Resource Management (IRM)
Administrator levels 1/2/3 Information Technologies (IT) support for Microsoft active directory and domain controllers’ technologies
Operations and maintenance of production systems
Proactive and corrective maintenance duties
Incident management
Event management
Service request fulfillment
Problem management
Performance management
Highest standard of system maintenance
Monitor system performance
Install windows server software (patches, etc.)
Maintain reliable system operation
System availability
Training sessions for other level 1 and level 2 operations staff
Support the change management procedures
Installation, configuration, troubleshooting, and management of applicable security compliance with the system technical implementation guideline standards (STIGs) and functional requirements for the Classified closed environment
Self-starter
Ability to work independently
Flexible in a fast-paced environment
End-user support
Maintenance and monitoring to ensure quality delivery of services to IRM users globally across the enterprise on a 24x7x365 basis
System recovery
Domain Controller rebuild
QA checks before turning system over for monitoring
Manage and maintain servers, network appliances and other devices
Capacity management
Availability management
Continuity of operations management
Preventive and operational maintenance activities
Periodic service account password resets
Storage recovery tasks
Archival and deletion of unnecessary files
Install/move/add/change (IMAC) activities
Continuity of operations and contingency exercises
Failover testing and execution
Periodic system health checks and monitoring
System restarts
Failovers
Restoration from archives
Rebuilds
Reroute activities
Interface with IT Service Center, Customer Liaison Division, IT Operations Center, Security Operations Center and other enterprise elements, contractors, and third parties
Inform, notify, escalate, communicate, and status corrective maintenance activities to DOS leadership, users, system owners, and other stakeholders
Document issues/finding and escalating to engineering as needed
Knowledge Management changes
Continual Service Improvement (CSI)
Document troubleshooting steps
Complete required reporting correctly, edited, proofread and ready for dissemination
Staff’s production tickets (daily/weekly/monthly tickets received, tickets closed, tickets pending, etc.)
Turnover information
Daily shift change log
Issues reports
Domain Controller upgrade/rebuild
Support DNS/DHCP troubleshooting and management
Backup/restore the active directory environment
Maintaining domain controller risk scores
Hard drive expansion on virtual drives
Administer OU and rights delegation
Troubleshooting GPO issues
Schedule patch deployment
Perform verification checks
Awareness of potential system problems or customer issues to avoid surprising management personnel
Day/Mids or Swings shift support to 24x7x365 operations

Responsibilities

Meeting performance and Operations based metrics implemented via Remedy for Service Request Completion, Incident response, incident resolution, Queue Management Accuracy and Customer satisfaction
Perform corrective maintenance services to include system recovery, Domain Controller rebuild and QA checks before turning system over for monitoring
Manage and maintain servers, network appliances and other devices supporting the system described herein, including performance of incident management, capacity management, availability management, performance management, and continuity of operations management to ensure maximum systems availability and performance.
Perform preventive and operational maintenance activities including periodic service account password resets; storage recovery tasks, archival and deletion of unnecessary files; install/move/add/change (IMAC) activities; continuity of operations and contingency exercises, failover testing and execution; and other periodic system health checks and monitoring to maintain maximum systems availability and performance.
Perform corrective maintenance activities, in the event of unplanned system outages or degradation, including system restarts, failovers, restoration from archives, rebuilds, and reroute activities, to restore systems availability and performance. Interface with IT Service Center, Customer Liaison Division, IT Operations Center, Security Operations Center and other enterprise elements, contractors, and third parties to perform corrective maintenance. Inform, notify, escalate, communicate, and status corrective maintenance activities to DOS leadership, users, system owners, and other stakeholders, as appropriate.
Perform Problem Management for all systems and document issues/finding and escalating to engineering as needed
Actively participating in knowledge Management changes to ensure Continual Service Improvement (CSI) and provide training to level 1 and level 2 personnel
Ensure all troubleshooting steps taken are documented before escalating unresolved incidents/tickets to engineering staff
Ensure all required reporting is completed correctly, edited, proofread and ready for dissemination. To include staff’s production tickets (daily/weekly/monthly tickets received, tickets closed, tickets pending, etc.), turnover information, daily shift change log, and issues reports
Perform Domain Controller upgrade/rebuild, Support DNS/DHCP troubleshooting and management, backup/restore the active directory environment, maintaining domain controller risk scores, hard drive expansion on virtual drives, Administer OU and rights delegation, troubleshooting GPO issues, schedule patch deployment and perform verification checks
Ensure services manager is made aware of potential system problems or customer issues to avoid surprising management personnel
Provide Day/Mids or Swings shift support to 24x7x365 operations