Systems Administrator 1

AEVEX • Huntsville, AL

23h • Onsite

About The Position

We are seeking a reliable, detail-oriented Systems Administrator I to join our Tactical Systems (TS) team full-time. This onsite role in Huntsville, AL is responsible for delivering Tier 1 technical support, maintaining IT asset accountability, and supporting daily IT operations within a highly controlled, compliance-driven environment. This position operates within a CMMC-aligned framework and requires strict adherence to security policies, access controls, and standardized processes. The ideal candidate is disciplined, process-oriented, and comfortable working with users at all levels of the organization—including frequent interaction with senior and executive leadership. The role requires professionalism, discretion, and the ability to create positive, efficient support experiences for time-sensitive, high-visibility stakeholders.

Requirements

• Strong troubleshooting skills across hardware, OS, and standard enterprise user issues
• Professional communication skills, with the ability to confidently and tactfully support executive level users in high-visibility situations
• Ability to operate within structured, compliance-driven environments with minimal deviation
• Demonstrated a High level of customer service in a help desk/support role
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Demonstrated ability to learn new technologies quickly.
• 1+ years of experience in system administration, with a focus on Active Directory and network infrastructure.
• Basic experience supporting Windows operating systems in a managed environment
• Experience working within a ticketing system (Zendesk or similar)
• Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.

Nice To Haves

• Familiarity with asset management and inventory control processes preferred
• Prior Tier 1 IT support or help desk experience in a regulated or enterprise environment preferred
• Exposure to multi-site IT support models preferred
• Experience working in environments with strict security or compliance requirements (CMMC, NIST, etc.) preferred
• Experience providing direct or indirect support to senior leadership, executive staff, or other high priority stakeholders preferred

Responsibilities

• Serve as first-line support for IT issues across TS-supported systems and users.
• Troubleshoot end-user issues including hardware, operating systems, connectivity, peripherals, and standard enterprise applications.
• Escalate issues to Tier 2/3 teams with clear, complete documentation and defined troubleshooting steps.
• Provide professional, responsive support to users at all levels, including Directors, VPs, and C-suite leadership, ensuring interactions are handled with urgency, discretion, and polish.
• Support urgent or high-impact executive-facing requests while upholding process and compliance requirements.
• Maintain strict control and tracking of IT assets in accordance with company and compliance requirements.
• Ensure accurate documentation of assigned equipment and asset status.
• Support asset lifecycle tracking, including redeployment and retirement, in coordination with established processes.
• Operate within a CMMC-aligned environment, following all security and access control policies.
• Utilize approved workflows and ticketing systems (e.g., Zendesk) for all work performed.
• Ensure all actions are documented, traceable, and compliant with internal standards.
• Do not deviate from established processes or implement unauthorized solutions.
• Document all work performed in the ticketing system with clarity, accuracy, and consistency.
• Follow established IT operational procedures and escalation paths.
• Identify gaps in processes and provide feedback for continuous improvement.
• Maintain consistent, proactive communication with stakeholders, including executive users, to ensure transparency and confidence in IT operations.
• Perform other duties as required.
• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Benefits

• 401(k)-retirement plan
• comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company
• professional development funds
• Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree