System Validation Engineer

Supermicro•San Jose, CA

19h•Hybrid

About The Position

Supermicro is seeking an experienced System Validation Engineer to join their team. This role involves providing system-level validation, troubleshooting, and technical support to strategic customers, including potential on-site support. The engineer will collaborate with cross-functional teams to ensure smooth deployments, conduct root cause analysis, and deliver high-quality technical solutions.

Requirements

Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or a related field.
2+ years of experience in systems validation, firmware validation, or technical support, preferably with data center or server industry experience.
Strong hands-on experience with BMC, IPMI, Redfish, and BIOS validation, along with system-level troubleshooting.
Proven experience supporting enterprise customers and handling complex technical issues.
Ability and willingness to travel for on-site customer support when required.
Solid understanding of validation methodologies, test planning, and defect tracking processes.
Excellent communication, documentation, and cross-functional collaboration skills.
Ability to work effectively in a fast-paced environment and manage multiple priorities under pressure.
Strong analytical and problem-solving skills with high attention to detail.

Nice To Haves

Experience with on-site deployment support or customer data center environments is highly desirable.
Proficiency in scripting languages, including Python and shell scripting, is strongly preferred.
Familiarity with networking, switch validation, or rack-level integration is a plus.

Responsibilities

Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
Support on-site deployment and validation activities at customer data centers, requiring travel to customer sites as needed.
Lead or participate in failure analysis for critical issues and prepare 8D reports, clearly documenting root causes, corrective actions, and preventive measures.
Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
Participate in customer and internal issue review meetings, providing technical updates and recommendations.
Support global team collaboration to maintain continuous validation coverage and timely response for high-priority projects across time zones.
Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.