System Technologist

Motorola Solutions•Utah, US Offsite, IL

7d•$60,000 - $65,000•Remote

About The Position

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Requirements

Experience with Windows and Linux servers; Linux command line basic navigation and file structure
Experience with SQL - specifically PostgreSQL schema structures or other object-relational database structures
Experience with nginx and tomcat web services
Basic Network and Infrastructure knowledge
Ability to troubleshoot application system issues including hardware, networking, and third party components
Execution of bash scripts and Windows executables/scripting
Customer service/support experience
Strong command of communication skills, both oral and written
Exhibit strong ownership and follow through; own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result
Exceptional interpersonal skills required
Strong organizational skills and the ability to handle multiple tasks. Effective time management skills required
Ability to maintain a positive attitude in a high stress/at times confrontational situations
Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service
Adaptive and flexible individual who is willing to learn and make recommendations for improvements
Ability to work and make decisions with minimal supervision
High school diploma or equivalent
2+ years of experience in technical customer support and/or technical business analysis role
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Nice To Haves

Basic knowledge of Motorola Flex software suite preferred

Responsibilities

Upgrade customer servers with the latest software release
Migrate legacy databases into new database structures
Ensure customer satisfaction involves proper support, and delivery on contracted service level agreements
Work with team members and other internal MSI teams to provide exceptional customer service and technical support, as well as troubleshoot and resolve issues with the customer