System Technician II

BallenIsles Country Club•Phoenix, AZ

7d•$54,000 - $62,000•Onsite

About The Position

The System Technician II plays a pivotal role as a responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Helpdesk staff captures general information regarding IT concerns, escalations, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary.

Requirements

Excellent written and verbal communication skills.
Attention to detail.
Critical thinking skills
Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
Ability to efficiently use ticketing systems to document and track all support calls.
Familiarity with Microsoft Operating Systems and Office Suites.
Flexibility with schedule, as this position requires shift work.
Performs other duties as required

Nice To Haves

Leadership experience
Training experience

Responsibilities

Monitor and Execute incidents/service requests through our in-house ticketing system.
Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
Troubleshoot and diagnose technical issues affecting end users in collaboration with the team, and act as an escalation point for System Technician I in resolving complex issues.
Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
Advise users on IT-defined best practices and communicate company policies.
Facilitate System Tech I escalations
Provide Emergency on Call support for our clients based off rotating schedule.