System & Support Specialist - Gaming

Terrible Herbst•Las Vegas, NV

64d•Onsite

About The Position

The Systems and Support Specialist is responsible for providing technical support, troubleshooting, and maintenance for theanization's IT systems, hardware, and software. This role ensures that end users receive prompt and effective assistance, and that systems operate efficiently and securely. The Systems and Support Specialist work closely with the IT team, system administrators, and departmental staff to support day-to-day operations and contribute to broader IT projects and initiatives.

Requirements

Associate's degree in information technology, Computer Science, or a related field required; bachelor's degree preferred.
2+ years of experience in technical support or systems support role.
Strong knowledge of Windows and/or macOS environments, Microsoft Office 365, andmon desktop applications.
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Experience supporting and troubleshooting hardware such as desktops, laptops, ers, and mobile devices.
Strong analytical and problem-solving skills.
Excellent customer service andmunication skills.
Ability to work independently and manage multiple tasks and priorities.
Must be able tomunicate clearly and effectively in English, both verbally and in writing. Ability to explain technical concepts in a user-friendly manner.

Nice To Haves

Bachelor's degree preferred.
Experience with help desk or ticketing systems (e.g., Zendesk, Fresh service, Jira) preferred.
Knowledge of cybersecurity practices and data privacy standards a plus.
Willingness to learn and adapt to new technologies.
Relevant IT certifications preferred (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation).

Responsibilities

Provide first- and second-level support for desktops, laptops, mobile devices, ers, and peripheral equipment.
Troubleshoot and resolve issues related to operating systems, software applications, and network connectivity.
Respond to help-desk requests via ticketing system, phone, or email in a timely and professional manner.
Set up and configure new hardware and software for end users, including imaging and user account setup.
Maintain, monitor, and update system configurations, security settings, and antivirus tools.
Escalateplex issues to senior IT staff or vendors when appropriate.
Assist with user account management, password resets, access permissions, and system updates.
Maintain accurate documentation of support activities, system changes, and configurations.
Provide technical support for meetings, AV equipment, and video conferencing platforms.
Assist in the implementation of IT projects, including hardware upgrades, software rollouts, and migrations.
Support data backup and recovery procedures and ensurepliance with IT security policies.
Maintain inventory of IT assets and assist with lifecycle management and equipment tracking.
Train users in basic system functions, software applications, and security practices.
Perform other duties as assigned by the Systems and Support Manager or IT leadership.