System Support Specialist II

Sarstedt, Inc. • Newton, NC

6d

About The Position

The Systems Support Specialist II provides broad technical support for on-premises and virtual IT infrastructure, end-user systems, and core enterprise services. This role acts as a hands-on generalist, supporting daily operations, maintaining documentation, enforcing security practices, and contributing to continuous improvement of IT systems and processes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• Broad hands-on experience supporting IT infrastructure in a business environment.
• Working knowledge of networking, server and endpoint technologies.
• Intermediate to advanced programming skills in Visual Basic or Power Shell required.
• Experience supporting Microsoft-based enterprise environments (including Microsoft 365)
• Exposure to network, firewall, and wireless platforms in a production environment
• Strong interpersonal and customer service skills in verbal and written communication.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Capable of writing and maintaining accurate documentation, guides and procedures.

Responsibilities

• Provide operational support for physical and virtual infrastructure, including servers, endpoints, networking, and core business systems.
• Diagnose, resolve, and escalate technical issues across hardware, software and network environments.
• Actively manage the IT help desk system, prioritizing tickets and other workflow according to company requirements and operational priorities.
• Enforce company IT security policies and assist with the administration of user access, permissions, and other security-related tasks.
• Maintain data backup systems and associated media according to company policy and industry standards, guaranteeing an efficient and timely disaster recovery.
• Develop and maintain automation code, scripts, and databases to improve system efficiency, enhance workflows, and ensure stability, accuracy, and data integrity across the company network
• Maintain IT documentation, including support processes and procedures, technical references, user guides, troubleshooting steps and logs, to improve service quality and consistency.
• Provide clear communication, training and support to end users and internal stakeholders.
• Participate in occasional after-hours and/or weekend work to support maintenance, upgrades, or issue resolution based on business needs

Benefits

• competitive salary
• comprehensive job training
• medical, dental and vision insurance
• paid vacation, holidays and personal time
• paid parental leave
• discounted YMCA membership
• options for 401(k) matching as well as employer paid short and long-term disability and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level