IT System Support/Solutions Specialist

DEL AMO MOTORSPORTS - SAN DIEGO•Chula Vista, CA

6d•$30 - $35•Onsite

About The Position

Del Amo Motorsports started in 1985 and is one of the largest, growing Powersports dealerships in Southern California today operating for nearly 40 years. Our company is recognized in the Powersports community as the leader in customer service and a true one-stop shop for all our customers’ needs. Del Amo Motorsports is seeking an IT Systems Support Specialist to join the team. The specialist will be the primary technical support representative for the IT Department. Reporting to the Chief Information Security Officer, they will provide responsive technical assistance on-site and remotely, ensuring maximum user and systems uptime and delivering exceptional customer service. The specialist will support a wide range of technology products to enhance company efficiency and productivity. Pay: $30-$35.00 per hour.

Requirements

Advanced user & systems administration experience in a Microsoft Active Directory domain + Azure AD environment.
Familiarity with IT Helpdesk processes and customer service support best practices.
Deep knowledge of Microsoft Operating Systems and Applications (Windows 10/11, Office Suite).
Reliable transportation for travel to our 5 retail store locations in Redondo Beach, Long Beach, Santa Ana, Los Angeles, or San Diego.
Flexible availability for on-site or on-call support, including overtime hours.

Nice To Haves

Familiarity with networking, workstations, servers, routers, firewalls, wireless access points, and virtualization solutions.
A+ / Network + / Microsoft Certifications.
AA Degree in Computer Science or equivalent.
Background in business networking, systems administration, and basic IT management principles.
Experience with Microsoft Windows Server, Skype for Business, Exchange, Office 365 & Azure AD, Google Workspace, VOIP phones, and VMWare virtualization.

Responsibilities

Identify, troubleshoot, resolve, and document end-user system issues and requests.
Manage and prioritize end-user support request tickets for all dealership locations using the IT helpdesk ticketing system.
Ensure timely and high-quality resolution of all requests.
Communicate updates, project completion reports, and issue resolution summaries to department managers and company management.
Collaborate with the CISO to escalate and resolve user level issues and requests.
Configure, deploy, and relocate user desktops and laptops, including installing standard applications, configuring printers and peripherals, performing system backups and monitoring performance.
Prioritize outstanding issues and manage user expectations, escalating high priority issues to the CISO.
Identify, report, and respond swiftly to potential virus infections and other security threats.
Manage hardware assets, including desktops, laptops, phones, printers, and servers, and oversee printer toner and supply management.
Perform user account administration tasks such as creating, modifying, and purging user accounts, as well as resolving password resets and lockout issues.
Provide software support for PC clients, including dealership DMS, MS Office suite, VPN clients, Adobe products, diagnostic tools, endpoint protection, and other applications.
Assist the CISO with building, monitoring, patching, maintaining, and backing up companywide workstations, servers, firewalls, switches, access points, and IoT devices.