System Support Specialist Infrastructure- York, NE

Central Valley Ag Cooperative • York, NE

10h • Onsite

About The Position

As a System Support Specialist at Central Valley Ag, you will be the primary on-site point of contact for end users and will coordinate with the Central Valley Ag Helpdesk and other IT staff to perform on-site configuration, installation, support and maintenance of computers, software, printers, peripherals, office equipment, communication systems and associated plant cabling. This includes installing, diagnosing, repairing, maintaining, and upgrading all corporate owned PC related hardware, software and associated equipment to ensure optimal performance. This position will troubleshoot problem areas (in person, remotely, by telephone or via e-mail) in a timely and accurate fashion and provide end-user assistance and training where required. Secondary roles will include assisting with network installation and support, including involvement in all aspects of the organization’s information technology projects and systems and provide fill-in support for Central Valley Ag Helpdesk personnel.

Requirements

• Strong analytical, problem solving and organizational skills with keen attention to detail required.
• Must possess effective interpersonal and relationship building skills.
• Must be proficient in Windows workstation configuration, installation, troubleshooting and support in a Microsoft Active Directory environment. Familiarity with Apple iOS based products and systems required.
• Proficiency in Microsoft Office Suite, including use, installation, configuration, and troubleshooting required.
• Base technical knowledge of current versions of Windows, Active Directory, and Office 365 technologies required.
• Must have hands-on hardware experience including pc systems and components, switches, routers, printers, Wi-Fi networks, and cabling installation.
• Must possess the ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Strong written and oral communication skills required including the ability to communicate technical concepts to non-technical people.
• Must be self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Must be able to operate tools, vehicles, components, and peripheral accessories.
• Must be able to climb ladders, regularly move equipment up to 50 pounds, work indoors and outdoors, wear personal protective gear correctly most of the day, and to see and respond to dangerous situations.
• Training provided.

Responsibilities

• Responsible for workstation setups, upgrades, hardware and software deployment and maintenance, and mobile device management.
• Responsible for answering, evaluating and prioritizing incoming telephone calls, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer related technologies.
• Collaborate with other IT staff to ensure efficient operation of the company’s overall computing environment, including assistance with troubleshooting, installation and upgrades of LAN, WAN, VPN, phone and other computer systems.
• Maintains inventory records of all IT related resources.
• Ensure that proper software license requirements are being met, documented, and are up to date.
• Perform secure data destruction prior to hardware disposal.
• Assist in developing long-term strategies and capacity planning for meeting future desktop and network hardware needs within individual Central Valley Ag locations and facilities.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees