System Support Assistant

Wisper ISP•Mascoutah, IL

2d•Onsite

About The Position

Our Company Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service. Role Overview As a System Support Assistant, you'll lead Wisper's Helpdesk function to keep employees productive and systems reliable. You'll deliver first- and second-line support, manage escalations, and ensure issues are tracked through resolution while maintaining clear, professional communication. Schedule: Monday - Friday, 8am - 5pm; hours subject to change with business needs Pay: $48,000 - 52,000/year Key responsibilities include troubleshooting Windows devices and peripherals; supporting Microsoft 365; coordinating with senior staff and vendors; administering accounts, access, onboarding/offboarding, and device provisioning; maintaining helpdesk documentation; supporting endpoint security monitoring and incident reporting; and assisting with LAN/WiFi/UTM, remote access, and connectivity support across sites. You'll also contribute to cybersecurity and systems-improvement projects as assigned. Daily Rhythm Your day starts by reviewing overnight tickets and setting priorities with the Helpdesk team, balancing quick wins with higher-impact escalations. You'll coordinate updates with both technical and non-technical coworkers, keeping expectations clear and timelines realistic. Midday often includes validating a new security change in a test environment, then preparing a controlled rollout plan. You may check endpoint alerts, verify access changes from onboarding/offboarding requests, and ensure notes are complete for audit-ready tracking. Later, you'll sync with the Systems Administrator on project progress, confirm next steps with vendors when needed, and close the day by confirming the queue is stable and coverage plans are in place for any after-hours needs.

Requirements

Associate degree in IT/CS or equivalent certifications
2+ years help desk/desktop/network support
2+ years Microsoft 365
Windows OS and server administration experience
Linux exposure a plus
Valid driver's license
Authorized to work without sponsorship
Pass background/MVR/drug screen

Responsibilities

Troubleshoot Windows devices and peripherals
Support Microsoft 365
Coordinate with senior staff and vendors
Administer accounts, access, onboarding/offboarding, and device provisioning
Maintain helpdesk documentation
Support endpoint security monitoring and incident reporting
Assist with LAN/WiFi/UTM, remote access, and connectivity support across sites
Contribute to cybersecurity and systems-improvement projects
Review overnight tickets and set priorities with the Helpdesk team
Coordinate updates with technical and non-technical coworkers
Validate new security changes in a test environment
Prepare controlled rollout plans for security changes
Check endpoint alerts
Verify access changes from onboarding/offboarding requests
Ensure notes are complete for audit-ready tracking
Sync with the Systems Administrator on project progress
Confirm next steps with vendors
Ensure the queue is stable and coverage plans are in place for after-hours needs