System Support Analyst

Scotiabank • Toronto, ON

2d • Onsite

About The Position

We are seeking an experienced System Support Analyst to serve as a Technical Support Personnel across enterprise middleware platforms including IBM WebSphere Application Server (WAS), JBoss EAP, Apache Tomcat, Apache HTTP Server, and IBM MQ. This role requires advanced troubleshooting skills, competency in understanding the architectural framework, and the ability to assist and work with technical teams during complex incidents, system enhancements, and large-scale deployments.

Requirements

• 3 - 5+ years of middleware administration experience.
• Expertise and competency in WebSphere, JBoss EAP, Tomcat, Apache, IBM MQ.
• Strong Linux/UNIX background with scripting skills.
• Experience resolving high-severity incidents.
• Strong understanding of JVM internals, MQ flows, load balancers, and certificates.
• Strong RHEL and Unix based OS experience required.
• Knowledge of microservices and API gateway architecture.
• Monitoring platforms (Dynatrace, Splunk).
• Identity integration (LDAP, AD, SAML, OAuth).
• ITIL experience.

Responsibilities

• Act as the primary support for middleware technologies—WebSphere, JBoss, Tomcat, Apache, IBM MQ.
• Review, validate, and optimize architecture designs and configurations.
• Participate in troubleshooting and root cause analysis.
• Participate in knowledge sharing sessions with peers.
• Support complex clustered environments including WAS ND and MQ HA.
• Engage in deployment pipelines and middleware-integrated CI/CD processes.
• Conduct deep log analysis (JVM, heap dumps, MQ logs, HTTP logs).
• Drive performance optimizations and automation.
• Enhance monitoring via Dynatrace and Splunk.
• Ensure compliance, security (TLS/SSL, certs), and audit readiness.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Free tea & coffee, universal washrooms, and lots of space for team collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed