System Support Analyst (L1)
About The Position
System Support Analyst (L1) at Uprite Services. This role is ideal for a tech-savvy professional who enjoys solving problems, supporting end users, and delivering exceptional service remotely and occasionally onsite. Uprite is a trusted technology partner, providing managed IT, cybersecurity, cloud, and phone solutions to growing businesses across Texas. The Service Team delivers support across Remote End User Support (MS365, Outlook, business apps, spam filtering, etc.), Hardware Setup & Troubleshooting, Light Server & Network Administration, and Client Documentation & Knowledgebase Management. You’ll handle advanced desktop and software support, collaborate with vendors, and ensure accurate ticket documentation. This is a client-facing role with a high emphasis on communication, problem-solving, and proactive service delivery. On-call rotation is required.
Requirements
- Associate’s degree in IT or equivalent experience
- 2+ years of experience in IT support or a related field
- Valid Texas driver’s license and insurance
- Ability to occasionally travel to client sites as needed
- Strong communication and customer service focus
- Solid troubleshooting and root cause analysis abilities
- Team-oriented with a high standard for quality and follow-through
- Familiar with VPNs, remote access, Hyper-V/VMware, and Microsoft 365
- Comfortable working with Windows Desktop/Server environments and basic networking
Responsibilities
- Provide support via phone, email, and remote tools for Microsoft 365, Outlook, spam filtering, and business applications
- Manage Microsoft 365 administration (licensing, applications, Azure)
- Troubleshoot user technical issues and update tickets until resolution
- Escalate issues appropriately and engage with vendors as needed
- Provision and image PCs for new users or refreshes
- Resolve printing and peripheral issues
- Install and configure hardware/software and assist with replacements
- Manage Active Directory and NTFS permissions
- Apply and manage Group Policy settings
- Assist with basic server and firewall troubleshooting
- Maintain client documentation (configs, passwords, approvals)
- Update internal processes and participate in knowledge sharing
- Accurately track time and ticket work
- Mentor L1 Analysts and participate in team meetings
Benefits
- Medical, Dental, and Vision Insurance
- Short & Long-Term Disability
- 401(k) with Company Match
- Paid Vacation & Holidays
- Professional Growth & Career Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
