System Status Controller

EMSA- Emergency Medical Services Authority•Tulsa, OK

6d•Onsite

About The Position

This role involves evaluating patient conditions over the telephone, prioritizing calls using industry-standard protocols, and maintaining professional radio communications. The System Status Controller (SSC) is responsible for consistently receiving emergency calls and entering them into the CAD system within a specified timeframe, as well as achieving alert times within 30 seconds of call receipt 90% of the time. The position requires a working knowledge of all communications equipment, the ability to apply and modify the System Status Plan (SSP) for efficient operations, and effective communication with various stakeholders including residents, public officials, governmental entities, and political leaders. The SSC must also be able to direct resources during major/mass casualty incidents and comply with all company policies and procedures. Punctuality, reliability, and consistent attendance are essential, along with professionalism, effective communication (verbal and written), maintaining confidentiality, sound judgment, adaptability, flexibility, adherence to safety and compliance protocols, accountability, and compliance with the Code of Conduct. Other job-related duties may be assigned as needed, which may vary based on evolving organizational needs and priorities and can be modified or reassigned to accommodate individuals with disabilities.

Requirements

High School diploma or equivalent
Must be 18 years of age
Must have a valid Oklahoma driver’s license.
Current EMR, EMT or Paramedic certification and meet other company standards depending on classification level
Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.
Keys at least 30 words per minute
Able to communicate with the public via telephone in a professional and courteous manner
Write routine reports and correspondence.
Willingness and ability to follow directions.
Carry out instructions while working independently

Nice To Haves

EMD certification preferred - EMSA can help obtain
minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency

Responsibilities

Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols.
Follow professional radio communications techniques.
Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
Demonstrates the ability to apply the System Status Plan (SSP) to daily operations.
Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate.
Maintain quality improvement program goals.
Demonstrates the ability to modify the SSP as needed for efficient operations.
Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary.
Ability to direct resources during major/mass casualty incidents.
Complies with all company policy, procedures, or practices.
Punctuality and regular, predictable, reliable, consistent attendance are essential.
Professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices, and expectations, and performing the core duties of the position either with or without a reasonable accommodation.
Performs other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities.