System Reliability & Support Specialist Sr. - Core Apps and Payroll Team

PNC•Strongsville, OH

2d•$45,000 - $121,900•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Sr. within PNC's Technology organization, you will be part of the HR Core Apps and Payroll team and will report into a Software Engineering Manager Sr. You can be based in Pittsburgh PA, Strongsville OH, Cleveland OH, Dallas TX or Phoenix AZ. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. We’re seeking a Systems Reliability & Support Specialist Sr. to own and evolve Workday integrations and related HR/Payroll applications. You’ll lead ETL workflows, mainframe JCL jobs, file transmissions, and monitoring across a complex, business critical ecosystem. This role combines hands-on engineering, troubleshooting, and cross-team collaboration with vendors and internal technology partners. How This Role Fits In The HR Core Apps & Payroll team supports Workday and other vendor applications that underpin our HR and payroll operations. You’ll be responsible for ensuring the quality of all changes and upgrades to our Core HR system, as well as supporting systems and vendor applications. Job Description Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization. Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!

Requirements

3–5+ years (preferred) in supporting vendor hosted applications preferred
Jira, Agile methodologies; strong documentation and communication skills.
Mainframe (CA7 or other scheduling tools, Workday or other HRMS systems, Oracle Identity Manager, Monitoring tools, ServiceNow or other ticketing software,
Must be able to communicate across technical and non-technical channels – both spoken and in writing.
Ideal candidate will keep pace with changing technology standards.
Bachelors
University / college degree, with 3+ years of relevant / direct industry experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Experience troubleshooting Workday integrations (EIB, Studio, Core Connectors) and business end-to-end processes.
General knowledge of ETL issues and maintenance.
Practical experience troubleshooting JCL jobs and mainframe batch processing.
Experience working with HR business partners as customers.

Responsibilities

Incident Resolution: Troubleshoot complex production issues, conduct root-cause analysis, mentor peers, and contribute to engineering standards.
Act as Application Technical Lead: Must demonstrate ownership of governance and controls for assigned applications; this includes timely certificate renewals, remediation of vulnerabilities, and responding to internal and external audits.
Monitoring & Reliability: Use tools like Dynatrace and BigPanda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation.
Access & Security: Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications.
SDLC & Agile Delivery: Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in ServiceNow.
Cross-Team Collaboration: Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver quality fixes to production issues.
On-Call Rotation: Must be willing to participate in on call rotation.
Participate in Testing: May be pulled in to assist with testing efforts on larger scale projects (e.g. Year End processing, Mergers and Acquisitions, etc.).
Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
Incident detection, resolution and/or escalation.
Conducts root cause analysis and correction resulting in prevention.
Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
Reports out information to support stabilization.
Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.