System Production Engineer – Airports (Hybrid)
About The Position
This role is the System Production Engineer – it is a global support team role with tier 3 level support responsibilities for the Systems Production team within Collins Aerospace. The role consists of solution design, build and support operations based on ITIL practices and ISO processes for the customers. A successful candidate will possess strong analytical and troubleshooting skills, hands-on experience with various systems and technologies, and a passion for ensuring the optimal performance and resilience of network and server systems. This is a hybrid role located in Tulsa, OK. Position will provide on-call support on a rotational basis. Position may require global travel.
Requirements
- Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
- Experience working with Airport IT systems.
- Experience with TCP/IP protocol suite.
- Experience with imaging software.
- Experience scripting tools including Win32, SQL, and PowerShell.
- Experience with server operating systems, particularly Windows (2012 to 2025) and Red Hat Enterprise Linux.
- Experience with databases such as Oracle, SQL Server, SQL Express, Elasticsearch, Mongo, and Redis.
- Hands-on experience with security software such as CrowdStrike, backup technologies, and data replication solutions.
Nice To Haves
- Prior experience working in different regions since this role may require some global travel.
Responsibilities
- Ownership in building and configuring server systems from the ground up.
- Pre-installation software and hardware staging and configuration.
- Supporting the implementation of the technical project build, QA and roll out.
- Engage in beta testing for new or modified code, providing valuable feedback for improvement.
- Offer high-level factory support to our global deployment teams, first-level site administrators, and second-level factory support personnel.
- Develop technical documentation such as bulletins, whitepapers, diagrams, installation guides, etc.
- Engage in ISO processes, technical writing, and adopt troubleshooting methodologies.
- Implement, manage, and troubleshoot backup, antivirus, data replication, and server operating systems.
- Ensure adherence to security best practices and effective patch management.
- Support learning, information distribution and providing professional guidance to Global Support teams.
- Scheduled and rotational third level after hours support of production customer systems.
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
- Birth, adoption, parental leave benefits.
- Ovia Health, fertility, and family planning.
- Adoption Assistance.
- Autism Benefit.
- Employee Assistance Plan, including up to 10 free counseling sessions.
- Healthy You Incentives, wellness rewards program.
- Doctor on Demand, virtual doctor visits.
- Bright Horizons, child and elder care services.
- Teladoc Medical Experts, second opinion program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
