System Performance Engineer
About The Position
AFL, founded in 1984, is a leading manufacturer of fiber optic cable, connectivity, and accessories, also providing engineering and installation services to major telecom customers. The company generates over $2B in revenue and employs more than 5,800 associates globally, emphasizing employee investment, professional development, and growth. The System Performance Engineer is responsible for wireless carrier system performance, supporting technical activities for the ongoing maintenance and monitoring of wireless systems. This involves notifying carriers and venue owners of system health, providing technical services, and resolving customer network malfunctions. The role requires using RF test equipment to evaluate system performance, assess compliance compatibility, troubleshoot operational issues, execute RF tests, and generate reports. The engineer will also attend training for OEM products to become proficient in current DAS/Small Cell technologies.
Requirements
- Highly organized and able to manage multiple projects and tasks
- Excellent Customer service skills
- Think critically and problem solve
- Analytical Thinking – Exceptional ability to analyze data and utilize it to make sound decision
- Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
- Results focused – Ability to organize and manage multiple, and at time competing priorities
- Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations. Must have strong oral and written communication skills
- Relationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforce
- 4 year BS (engineering or science) plus 1-3 years Telecom experience or 3-5 years minimum Telecom experience with Associate’s Degree or related College courses
- Proficient with Microsoft Office, Microsoft Project, and Microsoft Visio
- Handle confidential/ sensitive information with discretion
- Good judgment
- Familiar with Carrier testing and closeout package requirements
- Must be able to work in the United States
- Must be legally authorized to work in the United States of America
Responsibilities
- Identify system performance problems and possible solutions
- Resolve customer service issues and assist in implementing solutions
- Collect data in support of performance evaluations and program optimization
- Responsible for “Pager Duty” alarm clearing
- Repair and install equipment as needed
- Work with internal department managers as needed to meet company objectives
- Work with Deployment and Construction counterparts to hit project timelines and goals
- Evaluate coverage problems and new service area requirements for coverage cells
- At times, identify causes of RF interference and troubleshooting interference problems with various customers
- Organize and conduct meetings as necessary to meet departmental objectives
- Work closely with Construction team to oversee infrastructure modifications
- Attend weekly meeting with customer
Benefits
- Commitment to professional development and growth
- Hiring and training each individual, investing in them to ensure success in their careers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
