System Performance Engineer

AFL Telecommunications•Los Angeles, CA

1d•Onsite

About The Position

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Founded in 1984, AFL generates an excess of $2B in revenue and employs more than 5,800 associates worldwide. The company invests in its employees' professional development and growth. The System Performance Engineer is responsible for wireless carrier system performance, supporting technical activities for ongoing maintenance and monitoring of wireless systems. This involves notifying carriers and venue owners of system health, providing technical services and support to resolve customer network malfunctions, and using RF test equipment to evaluate system performance, compliance compatibility, and troubleshoot operational issues. The role also includes carrying out RF test execution and generating status and test reports, and attending training classes for OEM products to become knowledgeable in current DAS/Small Cell technologies.

Requirements

Highly organized and able to manage multiple projects and tasks
Excellent Customer service skills
Think critically and problem solve
4 year BS (engineering or science) plus 1-3 years Telecom experience or 3-5 years minimum Telecom experience with Associate’s Degree or related College courses
Proficient with Microsoft Office, Microsoft Project, and Microsoft Visio
Handle confidential/ sensitive information with discretion
Good judgment
Familiar with Carrier testing and closeout package requirements

Responsibilities

Identify system performance problems and possible solutions
Resolve customer service issues and assist in implementing solutions
Collect data in support of performance evaluations and program optimization
Responsible for “Pager Duty” alarm clearing
Repair and install equipment as needed
Work with internal department managers as needed to meet company objectives
Work with Deployment and Construction counterparts to hit project timelines and goals
Evaluate coverage problems and new service area requirements for coverage cells
At times, identify causes of RF interference and troubleshooting interference problems with various customers
Organize and conduct meetings as necessary to meet departmental objectives
Work closely with Construction team to oversee infrastructure modifications
Attend weekly meeting with customer